being steered even though 3rd party accepted liability?
Other party has admitted liability. I sent two quotes to the insurance company. One for 750 with company A the other 1100 with company B. I said I wanted to go with company A because I'd used them before
they say they can't arrange repair with company A because they won't agree to the accident management companies t&c's
something about them not doing a credit repair
why are my insurance company bothered when they can claim it back off other parties insurance company
they say they can't arrange repair with company A because they won't agree to the accident management companies t&c's
something about them not doing a credit repair
why are my insurance company bothered when they can claim it back off other parties insurance company
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Comments
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Company A does the job and get paid.
company B does the job, get paid and pays some back to insurance company.
my guess anyway.I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.0 -
What I suspect has happened is your insurer has passed your claim to an accident management company (auxillus by any chance). They will have provided a expensive like for like hire car on a credit hire agreement and are now looking to repair your car under a credit repair agreement. Terms and conditions they demand the garage agree probably include 90 day payment terms which the garage do not want to agree.
The accident management company will look to recover from the at fault insurer but if they fail to do so you would be liable for the full cost of repairs and the overpriced hire car.
Google albany assistance if you want to know more.0 -
kindertons0
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What I suspect has happened is your insurer has passed your claim to an accident management company (auxillus by any chance). They will have provided a expensive like for like hire car on a credit hire agreement and are now looking to repair your car under a credit repair agreement. Terms and conditions they demand the garage agree probably include 90 day payment terms which the garage do not want to agree.
The accident management company will look to recover from the at fault insurer but if they fail to do so you would be liable for the full cost of repairs and the overpriced hire car.
Google albany assistance if you want to know more.
i thought the driver could insist where they have the car repaired? Will they have to let me get it done at comany A if I insist
it all seems a bit dishonest0 -
What I would do is go back to my insurer and insist they do what I pay them for and get them to repair the car instead of passing me to an acm. That way you have the protection of the ombudsman in the event of problems and a guarantee on the repairs although this may require use of the approved repairer.0
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They'll want to use their approved repairer, it's easier on the paperwork and more profitable (yes they'll make a profit out of the other insurer).“I may not agree with you, but I will defend to the death your right to make an a** of yourself.”
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i thought the driver could insist where they have the car repaired? Will they have to let me get it done at comany A if I insist
it all seems a bit dishonest
Check your insurance policy - it usually details things like this.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
You can. However, if you're doing it via your own insurer then their T&Cs probably will exclude the use of a courtesy vehicle if you get it fixed at anywhere other than an approved repairer. Probably would have been better claiming directly from the TP insurer.i thought the driver could insist where they have the car repaired? Will they have to let me get it done at comany A if I insist
On a side not I do wish you'd keep this saga of your car repair troubles in the one thread. Ultimately it'll help others to help you especially when they have all the relevant background information to hand.0 -
thanks neil
when you say approved repairer do you mean insurer approved or manufacturer approved. Both companies I've got quotes from are manufacturer apprved0 -
When I had a car bump into me, some years ago, the insurance company gave me a choice of two bodyshops to use. One of them (which I chose) I used to work for!
If the insurance company is paying for the repair what difference does it make where it is done, unless you have some knowledge of the recommended bodyshops.
Personally, I think the only thing to bear (or should it be bare) in mind - is will original equipment be used - some insurers will allow/encourage cheaper spurious parts - which wont have such a close fit.I used to work for Tesco - now retired - speciality Clubcard0
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