Eon - Customer loyalty??

Former_E.ON_Company_Representative:_Malc · 30 September 2016 at 5:43PM

Smodlet wrote: »

That's hilarious, Malc and fredandwilma, thanks.

Good luck with your mother's move, Malc... I have never actually been with Eon; I think y'all and SP are the only ones of the big six I have not been with... bit of tariff ho' but it's all about the money saving.

I can still remember how horrible EDF were, not doing them again (I do have some standards) :rotfl:

Thanks Smodlet. Think I'm going to need it.

Have a good weekend.

Malc

rabialiones · 30 September 2016 at 5:46PM

My advice to her would be to consult a comparison site and find the best deal for herself, not forgetting to consider seperate suppliers as they will often allow someone to save even more

the post is from her own comparison, she's elderly and not very good with internet , so asked me to help her

rabialiones · 30 September 2016 at 6:14PM

I have simplified it a bit - I hope

gas comparison

Supplier
first-utility
Tariff name
First Fixed November 2017 v2 Online
Tariff type
Fixed
Payment Method
Monthly Direct Debit
Unit rate
2.326p per kWh
Standing charge
11.151p per day
Tariff ends on
30 Nov 2017
Price guaranteed until
30 Nov 2017
Exit fees (if you cancel this tariff before the end date)
£30
Discounts
None
Additional products or services included
None
Illustrative gas cost on this tariff
Based on the usage figures you gave us, this is the estimated cost you'll pay for the next year.

Average UK usage
Based on your usage
Assumed annual consumption
12500 kWh
12536 kWh
Estimated annual cost
£331
£332
Tariff comparison rate
2.65p per kWh
2.65p per kWh

Supplier
British Gas
Tariff name
Collective Fix Oct 2017
Tariff type
Fixed
Payment Method
Monthly Direct Debit
Unit rate
2.562p per kWh
Standing charge
21.809p per day
Tariff ends on
03 Oct 2017
Price guaranteed until
03 Oct 2017
Exit fees (if you cancel this tariff before the end date)
£20
Discounts
£15.00 Dual Fuel discount.
Additional products or services included
None
Illustrative gas cost on this tariff
Based on the usage figures you gave us, this is the estimated cost you'll pay for the next year.

Average UK usage
Based on your usage
Assumed annual consumption
12500 kWh
12536 kWh
Estimated annual cost
£398
£393
Tariff comparison rate
3.18p per kWh
3.14p per kWh

electricity comparison
Supplier
first-utility
Tariff name
First Fixed November 2017 v2 Online
Tariff type
Fixed
Payment Method
Monthly Direct Debit
Unit rate
2.326p per kWh
Standing charge
11.151p per day
Tariff ends on
30 Nov 2017
Price guaranteed until
30 Nov 2017
Exit fees (if you cancel this tariff before the end date)
£30
Discounts
None
Additional products or services included
None
Illustrative gas cost on this tariff
Based on the usage figures you gave us, this is the estimated cost you'll pay for the next year.

Average UK usage
Based on your usage
Assumed annual consumption
12500 kWh
12536 kWh
Estimated annual cost
£331
£332
Tariff comparison rate
2.65p per kWh
2.65p per kWh

Supplier
British Gas
Tariff name
Collective Fix Oct 2017
Tariff type
Fixed
Payment Method
Monthly Direct Debit
Unit rate
2.562p per kWh
Standing charge
21.809p per day
Tariff ends on
03 Oct 2017
Price guaranteed until
03 Oct 2017
Exit fees (if you cancel this tariff before the end date)
£20
Discounts
£15.00 Dual Fuel discount.
Additional products or services included
None
Illustrative gas cost on this tariff
Based on the usage figures you gave us, this is the estimated cost you'll pay for the next year.

Average UK usage
Based on your usage
Assumed annual consumption
12500 kWh
12536 kWh
Estimated annual cost
£398
£393
Tariff comparison rate
3.18p per kWh
3.14p per kWh

I hope this is clearer if anyone can advise which one to go for bearing in mind she will get £30 cashback if she goes for british gas
thanks

Smodlet · 30 September 2016 at 6:24PM

E.ON_Company_Representative:_Malc wrote: »

Thanks Smodlet. Think I'm going to need it.

Have a good weekend.

Malc

You, too, Malc. If all companies charged the same price, it would be Eon all the way... but life is not like that.

brewerdave · 1 October 2016 at 12:06PM

See this article on BBC website http://www.bbc.co.uk/news/business-37521168 -not just EON:mad:

gt94sss2 · 1 October 2016 at 12:10PM

Cardew wrote: »

Could someone, directly affected by EON's decision to disadvantage existing customers, attempt to get 'Watchdog' or similar to feature it in their programme?

Looks like today's Money Box program on Radio 4 will be covering this today

Existing energy customers with E.ON, SSE, EDF and British Gas have found themselves locked out of attractively priced tariffs because those deals are only available to new joiners. In 2014, following a series of energy mis-selling scandals, Ofgem created a rule which effectively banned suppliers from excluding existing customers. However in April this year the regulator announced that it no longer planned to enforce that rule, meaning a new generation of tariffs which ignore existing customers have surfaced.

Regards
Sunil

bilbobaggins · 1 October 2016 at 2:00PM

I used MSE's Collective Tariff with E-ON over the past year, and sought to avoid the huge hike to Standard Variable Tariff when this ends. I had issues ( legacy SmartMeters supposed to work with E-On but didn't; physical problems then reading those meters and posting readings online ). Eventually one CS operative escalated my 'conversation' to a Complaints Handling Manager. They both did a very good job in trying to resolve. Topline CS work. But they couldn't do anything about tariff changes or advice on what was available to existing E-ON clients like me, referring me to their Tariff Team. I tried multiple times to contact this team, and on each occasion I was 'shunted' off.... the line disengaged, a known trick of Call Centre staff. I found through 'spies' that they haven't the numbers of staff to handle the thousands of disgruntled MSE Collective types trying to switching their contracts..... nor do they have the staff or incentive to deal with the expected huge surge of complaints when E-ON DON'T END their automated Direct Debit demands when expected. That will cause 'double billing'. It is suspected that thousands will be put onto E-ON's Standard Variable Tariff and so billed - autmatically - even when they have sought to initiate a switch elsewhere.

There's a 'time bomb' ticking here, and I'd like the MSE wonks to use some preventive leverage BEFORE the problem hits the headlines.

Pincher · 1 October 2016 at 2:43PM

Today 12:04 Radio 4.

The show segment seems to be eerily similar to this thread.

Pincher · 1 October 2016 at 3:03PM

Note it's version 2, not v1.

For my post code.

Gas 1.607p per kWh,
Standing Charge 66.654p
Exit penalty £30.00

Electricity 8.736p
Standing Charge 32.981p
Exit Penalty £30

You have to admire its audacity.

The ultra slim gas unit rate is totally out paced by the outrageous gas standing charge. I will lose on the gas if I switched.

Amazingly, they seem to have miscalculated, because I will make it back on the electricity, because I charge my hybrid on single rate electricity.

The only concern is, if I pay £60 penalty to switch now, what happens next year? I will not able to switch to another cheap E.On tariff, so it will be another £60 to switch away. Might as well stay put at Scottish Power.

It is tempting to turn the central heating up to 24 degrees because gas is 1.607p per kWh. Has it ever been THAT cheap?

gt94sss2 · 1 October 2016 at 7:47PM

Pincher wrote: »

The only concern is, if I pay £60 penalty to switch now, what happens next year? I will not able to switch to another cheap E.On tariff, so it will be another £60 to switch away. Might as well stay put at Scottish Power.

Switching between different Eon tariffs doesn't attract any early termination penalties- they only come into play if you switch to a different supplier while in contract.

Eon - Customer loyalty??

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