Economy Energy, who are they?

Here's my story...

In September, a man knocked our door advising he was from the government. He has advised us that our company Southern Electric had ceased it's supply with British Gas and told us that they had signed a deal with Germany, he advised if we signed a form we join a scheme and that we would get a tax rebate and we could keep our electricity exactly as it is.

I asked him at the time if this was a switch over to another company and he advised us it wasn't. He advised we were just joining a scheme and no changeover would be done.

Some weeks later we got an electricity key through the door (we're pre-payment) noticing it was from a company called Economy energy. We then realised we'd been had over.
We rang Southern Electric who advised us we were no longer with them and that we could join back with them as long as we sent the key back to Economy Energy and informed them that we had been mis-sold. We did exactly this.

A few weeks later we received a final bill from SE (strange seeing as we are pay you go?!)

We contacted them and they said we weren't with them still and that we were with EE. Rang EE and they said we were with SE.
So we rang national grid who said we were with SE.

Our SE key has continued to work for all this time until today where no machine will read it.
We have £2 Electricity left on the metre and obviously will have emergency as well. SE are saying we are with EE and EE are saying we are now with them and have been since September.

EE refused to give us an emergency code to supply us with electric and told us we wouldn't get a key till after Christmas. Which meant we wouldn't have had any electric over Xmas!

I have 3 boy's under 5 and our whole house is electric, meaning we couldn't wash, we can't cook, nothing!!

It turns out EE has scammed around 30% of my street and it's a street with over 200 houses on it. All with the same story.

We rang both parties again this morning and again got no where, so we left a message for the MP and rang CAB when they opened.
CAB put us through to an emergency department and a lovely lady called Jade rang Economy energy on our behalf and got an emergency code within 10 minutes.
After an hour, my wife was able to go to the local paypoint, quote the number and they gave us a key and we were able to top up!
We now have electric today!

CAB advised that Economy Energy are well known to them and this seems to be quite a common occurrence with them. I am writing a complaint to ofgem and the ombudsman and will also been contacting the press regarding the issues we have had to protect other families from facing the same thing we and others have gone through.

Please be wary of this company, take heed of this advice and listen to other people's experiences. This company is illegitimate and is a con. They are dangerous.
My wife was crying down the phone to them last night and they found it funny.

Like the post above, we also wrote on their FB page and they called us earlier after the problem was already dealt with.
We are now in the process of going to E.on because SE were also useless and of no help.

An interesting morning. I've noticed my energy, gas and electric has been shooting through the roof, and as a single working parent, I cannot afford £30 every 2 weeks on the electricity meter.

I have just been on the phone to my energy supplier (SSE) and have since discovered my account was closed in December last year. To my horror, I panicked and asked how, I've not received any information to say "Sorry you're leaving" etc, etc, he responded with, "We sent a letter... it's noted on our account as sent".

I had to look up this information on who "Economy Energy Trading Limited" were, and found an 0844 number. Of course it is...

After calling the complaints department, the lady informs me that they have had a LOT of complaints saying they didn't sign anything to switch over and are confused, and it's been passed on to the management and they will call me back in 24 hours.

Now I can't even get a quote from a new supplier like EDF because they're not listed on their long list of suppliers. It's incredibly infuriating and when I called again, the customer service lady informed me she was new to the company and couldn't help me either to just wait for the phone call back from the complaints.

So apparently... they make it so you can't even change company from them. Against the law, just a tad.

-Miffed.

I was the same as you I was stopped in town by a rep me and my friend they say we don't charge anythin for going into emergency credit so thought might try it but I am not signing no contract no nothing! Ever since I have been with them I am payin he'll if a lot more and it's takin the Micky cus it's reli expensive I'm puttin like £30-40 on gas a week n like £40 on electric every 2 weeks. Tried to change over to eon again my old supplier and they sent me a letter sayin my current supplier has stopped my switch over and I need to get Intouch with them. I've tried so many times to get Intouch and they don't even answer the flippin phone and it's charging me every time! How on earth do I change over to some body else? Can you get the police involved? (Silly question? I don't know) if it's a bogus company? Please help.

Back in Late October/Early November my partner was stopped by an Economy Energy Rep in Liverpool City Centre, and was told about how wonderful and much better value than Npower they were, and the rep said that she would send some information in the post...next thing we know, we have left NPower and are now a customer of theirs.

I contacted Economy Energy twice on 23rd December and was eventually called back by a 'Supervisor' on 24th December, she told me that they had a signed contract. Sophie requested that we sent a copy of my partners signature to see if it marries up, which is the biggest load of rubbish I have ever heard! I said that this could happen if they first sent a copy of the contract out to us, Supervisor accepted and said it would be sent out in the post!

In the meantime, I signed back up with NPower, as the unprofessional attitude at Economy Energy did not fulfil us with confidence!

It is now 23rd January, and we have still seen no contract from Economy Energy, but instead have received a letter from NPower stating that Economy Energy have "objected to your request to switch your electricity".

As far as we are concerned, this is the final straw! Last night I contact the Police's Action Fraud Department and have a crime reference number for the original fraudulently signed contract.

I have demanded a response to tell us as to why we have been refused a transfer away, and we will also be taking legal action for compensation due to the distress caused to me and my partner. We are a family with a 1 year old baby and their 'Supervisor' did not seem to care!