Virgin Media retention deals (post your haggling successes)

knack92 wrote: »

I'll be double checking this now

Wise move ....

Moneyineptitude wrote: »

If you have already accepted the deal then you will now be tied into a new minimum term contract. No amount of "mulling it over at the weekend" will extricate you, I'm afraid. You are too late to cancel (or even threaten to) for another year or more. There is no "cooling off" period for retention deals.

I am sorry but I believe you are wrong - when I last took up a retention deal I received a revised 12 month contract - it clearly shows the start date as the date of the retention deal and clearly states my right to cancel.

Your right to cancel - you have 14 working days starting from the day after this contract is entered into to cancel it. You can do this by sending a written notice of cancellation to us. We have enclosed a cancellation form. If you have received any equipment under this contract before cancellation, you are responsible for returning it to us at your cost. If we do not receive the equipment back from you , we may arrange collection from your home at your cost.

The terms are under the Consumer Credit Act.

knack92 wrote: »

I've found the contract I received last. Here's the letter which came with it: https://www.docdroid.net/WhtYQnR/vm-right-to-cancel-services.pdf.html

Thank you - that suggests if you change services, you can cancel and revert to your original contract. If you have some form of installation then you cannot, though it is a little contradictory!

Anon wrote: »

Yes, you can call within the 30 days and remove the cancellation if they don't call/you change your mind.

I did accept a better deal but then realised that they had knocked off my old V+ box. Rang them up to say that they had offered me my current deal at £58 and could they please put the V+ box back on ( they had switched it off ) but they said I had agreed to cancelling it . To put it back on would be another £6-50 , making it £64-50/ month.
In a fit of rage I told them to cancel my package and they said ok and would disconnect me in 30 days.
I received a disconnection email about an hour later.
Can I still ring them up within 30 days and keep my current package or have I burnt my bridges ?
I have looked at BT again but am having second thoughts
thanks

miggiwoo wrote: »

I did accept a better deal but then realised that they had knocked off my old V+ box. Rang them up to say that they had offered me my current deal at £58 and could they please put the V+ box back on ( they had switched it off ) but they said I had agreed to cancelling it . To put it back on would be another £6-50 , making it £64-50/ month.
In a fit of rage I told them to cancel my package and they said ok and would disconnect me in 30 days.
I received a disconnection email about an hour later.
Can I still ring them up within 30 days and keep my current package or have I burnt my bridges ?
I have looked at BT again but am having second thoughts
thanks

If you have now put in your 30 days notice, put in an order with BT, during set up indicate you want the set up fee adding on your first bill (avoids advanced payment being made). You will then have 14 days to cancel the BT install but including a number transfer means Virgin will be notified and will hopefully prompt their Outbound team to call. If that fails you can always cancel the cancellation (and the BT install!).