how are just eat getting away with robbery?

cihanthepanda
cihanthepanda Posts: 3 Newbie
in Consumer rights
everyone knows a consumer law is there to protect the people
so when a law comes into place - such as no more card fees
it is not there to just change the name of the fee!
that makes a mockery of the point of the fee!
yet just eat early january added a 50p fee to all orders claiming it is a service charge
just the day before card charges are banned

yet even with all the media coverage and outrage several months ago, nothing has been done and just eat still get away with it!

it is making a mockery of consumer laws, it is like you are saying `i dont care what law you put, i will keep doing the same but under another name`!!

please dont respond with comments like `simple dont use them` or things like that, this isnt a debate about the usefulness of just eats service

im talking about the lawful side of it, when a law comes in banning card charges, how can they get away with it, simply changing the name of the charge to service fee?!

ps i did report it to trading standards no reply
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Comments

  • Carrot007
    Carrot007 Posts: 4,534 Forumite
    First Anniversary Name Dropper First Post
    They "Get away with it" because what they are doing is legally allowed.
  • cihanthepanda
    cihanthepanda Posts: 3 Newbie
    Carrot007 wrote: »
    They "Get away with it" because what they are doing is legally allowed.

    huh?
    its doing exactly what they were doing ..
    but under a different name in black and white
  • z1a
    z1a Posts: 2,522 Forumite
    First Anniversary First Post Combo Breaker
    Are you forced to use them?
  • John-K_3
    John-K_3 Posts: 681 Forumite
    There is nothing stopping a business just adding the former charge to all orders. The law is against differential charging, which they are not doing.

    You need to differentiate between things that you do not like and things that are illegal. You have misunderstood the law here. Nothing to see, move along...
  • societys_child
    societys_child Posts: 7,110 Forumite
    First Anniversary Name Dropper First Post
    Cook at home, it's so much cheaper and you know what's in it .
  • cihanthepanda
    cihanthepanda Posts: 3 Newbie
    edited 6 March 2018 at 11:04PM
    z1a wrote: »
    Are you forced to use them?

    you didnt read my OP
    it said im not willing to discuss the `oh dont use them if you dont like them issue`

    im here to discuss the legal aspect

    a law is there to protect consumers
    whats the point of the law if you can do the same thing under a different name
  • Gavin83
    Gavin83 Posts: 8,748 Forumite
    Name Dropper First Post First Anniversary
    There is nothing illegal about placing a service charge on an order. What they called it previous to this is irrelevant.
  • Greta_Sharbo
    Greta_Sharbo Posts: 349 Forumite
    cihanthepanda wrote: »
    huh?
    its doing exactly what they were doing ..
    but under a different name in black and white

    Well, it isn't though is it.

    What they used to do was legal. The law changed. They changed. What they are now doing is legal.
  • lammy82
    lammy82 Posts: 594 Forumite
    Name Dropper First Post First Anniversary
    The key point is that they are not just doing the same thing as before.

    It used to be 50p cheaper if you paid cash.

    The law says they have to charge the same price for cash and card.

    Now they are doing this. The service charge applies to all orders equally, cash or card.

    The law was not necessarily intended to make things cheaper for the consumer. It was just intended to make things equal, to stop people being penalised for paying by card.
  • bris
    bris Posts: 10,548 Forumite
    First Post First Anniversary Name Dropper
    Did you really think the consumer would actually save money just because they did away with the fees? Really are you that naive.


    Every thing now goes up, airlines, hotels, just eat to name but a few will never absorb these fees as it's just to much to absorb. We all now pay whether we use credit cards or not.
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