HolidaySafe Travel Insurance - Your Feedback

I was attracted by the apparently low cost of the family travel insurance policy for Europe with holidaysafe.co.uk (which I saw on the Moneysavingexpert website). I tried to buy online but when I tried to complete the section on medical conditions to declare my son and I have controlled asthma and I had a c-section to deliver my baby 6 weeks ago, it wouldn't let me input the medication we are on for the asthma. So I had to call Holidaysafe on their 0845 number (which turned out to be a very expensive call). They eventually agreed to cover the asthma but would only cover my c-section if it was over 2 months ago, so they gave me a quote number and told me to call back when it was 2 months or more from the date of the c-section, and they would honour the £42 price and cover these conditions. I called back today as it's now over 2 months since the c-section only to be told my quote had expired, I had to go through everything again (another expensive call) and the final straw was when they told me that with the medical conditions the policy would now cost over £120, despite Holidaysafe confirming during the first call that there would be no extra charge. So if you have any medical conditions, DO NOT TOUCH THIS POLICY as it will cost you far more than the seemingly low price they advertise! Distinctly unimpressed.

Personally I would never use holiday safe ever again. I phoned up to let them know about a scan I had had on an existing condition which only had performed to be 100% sure that there was no reason to for me not to travel, I would have been much better just being in the dark. I was told that subject to the new information they would not ensure me for the condition despite my consultants assurance that the results showed nothing of concern and the money which I paid to specifically ensure this existing condition in its per scanned form would not be refunded. They did offer me to use the canellation cover on the policy which was mighty generous given it that it was the day before I was suppose to fly out. I ended up having to take out another policy with a different company to ensure I was fully ensured and cancelled my holiday safe one but I was only refunded a fraction of what I had paid.

As with others I put a low risk static condition into the website (hypothyroidism) which was not caused by other pathology. I had no complications, had not consulted a doctor, had not had medication changed etc. My premium very nearly doubled and the excess went up to £100. It was not clear whether the £100 was added to each of the quoted standard excesses. I was left wondering what would have happened to the premium if I had a risky condition.
Not as cheap as it looked and very irritating to think you are being exploited.