Heard Of A "Silver Key" Address?
Comments
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Hi peter
did you manage to sort it out? I have the same problem have bought a new build in an area where older houses are built and have fibre and this house hasn't got a phone line fitted and shows up as a silver key address I need fibre due to slow speed of broadband so how do I get the address upgraded , could you or anyone please help me?0 -
One the line os activated the relevant databases will update and if you'll be able to order0
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Hi peter
did you manage to sort it out? I have the same problem have bought a new build in an area where older houses are built and have fibre and this house hasn't got a phone line fitted and shows up as a silver key address I need fibre due to slow speed of broadband so how do I get the address upgraded , could you or anyone please help me?
Your chosen provider simply needs to place the order. Resolving address issues is done by a dedicated team at Openreach during the provisioning process.0 -
basically Openreach needs to put a MASTER* socket in your house (and make in live)
*if this is a new house the builder should have done this
Also Virgin have said if the road your new build (estate) is coming off a road that has fiber, and your estate has the ducting (which it must) they will to cable you up.Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring0
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