Credit file

emmiebelle · 30 July 2017 at 8:17PM

hi

Just checked my file and one of my debts MBNA is showing as defaulted and this was later sold on to arrow. so they both appear as default.

My IVA has now completed so I checked with MBNA if they would update my credit file, they said I had to wait until 6 years passed as they had sold the debt. the Default is 3 years after my IVA started so It will take another 3 years to clear

this isn't right is it, I would assume as mbna was in my original IVA they are bound by those terms?

any advice would be great

National_Debtline · 31 July 2017 at 12:13PM

Hi emmiebelle

A default on a debt that has been included in an IVA should be recorded no later than the start of the IVA. If both MBNA and Arrow have registered a default (which the debt collection can do as long as they use the same date as the original creditor) later than the start of the IVA you need to make a complaint to both of them.

The complaint is best done in writing, if they refuse to correct the entry on your credit file take your complaint to the Information Commissioner’s Office (ICO). The ICO’s job is to make sure companies follow the law with regards to data protection, this includes information about you being recorded in the correct way.

The IVA will drop off your credit file 6 years after it started, and the debts with defaults will drop off 6 years after the date of the default. Good luck getting it sorted out.

Susie
@natdebltine

Credit file

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