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  • FIRST POST
    • MSE Martin
    • By MSE Martin 17th May 10, 12:13 PM
    • 8,108Posts
    • 42,239Thanks
    MSE Martin
    Utility Warehouse (Telecom Plus) Discussion
    • #1
    • 17th May 10, 12:13 PM
    Utility Warehouse (Telecom Plus) Discussion 17th May 10 at 12:13 PM
    Utility Warehouse

    This is a special area for the discussion of Utility Warehouse (Telecom Plus).

    Unfortunately, it has become the topic for heated debate in the past and detracted from the main gas & electricity discussions. Therefore I would like to keep it restricted to just this discussion. Past discussions have been closed due to too many arguments between posters. This is a huge drain on resources and if it continues in this thread we'll have no choice but to keep the thread locked.

    What is Utility Warehouse?

    Unlike most energy companies and resellers Utility Warehouse operates by network marketing which means its customers are encouraged to sell on the product to their friends and they get commission for it.

    This tends to mean it does well on feedback charts, as customers have a vested interest, and many of them are evangelical about the firm – and sometimes over claim. That in itself doesn’t make the product bad, but in our view it is no better or worse than any other energy provider.

    Utility Warehouses prices are included in all the main comparison services we list therefore if the company turns out to be cheapest for you it should be listed by the comparison sites and then it’s worth going for. Please see the Compare gas & electricity guide for more.

    Some strict rules

    Due to rather bitter discussion about this we have had long term rules established.

    • All Telecom Plus Distributors must declare it when they post
    • All workers or those related to other utility companies must declare it
    • There are to be no abusive comments, accusations of fraud.
    • Anyone breaking the above rules will be barred first of all from this board, and if they persist, from the Forums as a whole.

    We hate having to be so draconian, yet this problem has lasted a long time.

    For general, non-UW, discussions on gas & electricity click here.

    And please, I know there are two very polemic views on Utility Warehouse going to be expressed in this thread. Please do not libel anyone. Treat those with opposing arguments with respect, even though you disagree and please try and avoid personal remarks. I live in hope!
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

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Page 1
    • Mike by the Sea
    • By Mike by the Sea 17th May 10, 12:59 PM
    • 798 Posts
    • 217 Thanks
    Mike by the Sea
    • #2
    • 17th May 10, 12:59 PM
    • #2
    • 17th May 10, 12:59 PM
    Thank you for opening up a new thread for discussing Utility Warehouse (Telecom Plus). I look forward to it being more constructive and respectful to all views.

    My question relates to whether this is the time to move the thread away from the Gas and Electricity sub-forum and recognise that the discussions cover a very broad spectrum of activities including Utilities, Phone, Broadband, Mobiles, Cashback etc.

    Would it perhaps make sense to have a new sub-forum covering "Bundled" deals as more companies are now offering deals that cross the boundaries of Utilities and Phones, Web and TV and include the Utility Warehouse (Telecom Plus) thread as part of that sub-forum.

    Thanks again

    Mike

    I am a UW ID
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
    • Cardew
    • By Cardew 17th May 10, 10:40 PM
    • 26,628 Posts
    • 12,875 Thanks
    Cardew
    • #3
    • 17th May 10, 10:40 PM
    • #3
    • 17th May 10, 10:40 PM
    Whilst I welcome a new thread, I don't agree that it should have a new sub-forum.

    UW is marketed primarily for gas and electricity and the majority of queries from newcomers on the old thread were enquiring about UW's gas and electricity prices.

    Any other newcomer to MSE will seek answers to questions he might have about UW in the Gas and Electricity forum.
    • Mike by the Sea
    • By Mike by the Sea 17th May 10, 11:47 PM
    • 798 Posts
    • 217 Thanks
    Mike by the Sea
    • #4
    • 17th May 10, 11:47 PM
    • #4
    • 17th May 10, 11:47 PM
    Whilst I welcome a new thread, I don't agree that it should have a new sub-forum.

    UW is marketed primarily for gas and electricity and the majority of queries from newcomers on the old thread were enquiring about UW's gas and electricity prices.

    Any other newcomer to MSE will seek answers to questions he might have about UW in the Gas and Electricity forum.
    Originally posted by Cardew
    Hi Cardew

    I think that the reason newcomers went to that thread to enquire about gas and electricity was primarily because it was in the Gas & Electricity sub-forum. There are other newcomers that initially post in other sub-forums with regard to the relevant UW products and services.

    As to UW being marketed primarily for gas and electricity, I would have to disagree with that assumption. As you will be aware, the company started out originally in telecoms and has added other services progressively since then. If one was to try and pigeon-hole its offering, it would be more accurate to say that the focus is primarily the multi-service or bundled opportunity.

    It is to this end that I am suggesting it would be more appropriate to have the thread in a more generic category, or possibly have a thread in each of the categories in which the business operates, rather than have it placed in just one of the product areas.

    Mike
    Personally I'm always ready to learn, although I do not always like being taught - Sir Winston Churchill
    • MSE Archna
    • By MSE Archna 19th May 10, 11:31 AM
    • 1,872 Posts
    • 5,996 Thanks
    MSE Archna
    • #5
    • 19th May 10, 11:31 AM
    • #5
    • 19th May 10, 11:31 AM
    Thanks for the (very valid) suggestion above to move this to a wider forum. For the moment we're going to keep it here in Gas & Elec as energy is usually the focus of the discussion.

    Thanks

    Archna
    Report inappropriate posts: forumteam@moneysavingexpert.com




    • NigeWick
    • By NigeWick 19th May 10, 4:43 PM
    • 2,668 Posts
    • 971 Thanks
    NigeWick
    • #6
    • 19th May 10, 4:43 PM
    • #6
    • 19th May 10, 4:43 PM
    For the moment we're going to keep it here in Gas & Elec as energy is usually the focus of the discussion.
    Originally posted by MSE Archna
    I honestly believe that's because discussion about Utility Warehouse is only allowed IN the Gas & Electricity section.

    I am in independent distributor with Utility Warehouse and the views I express may not be shared by the company.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
    • NigeWick
    • By NigeWick 20th May 10, 7:55 AM
    • 2,668 Posts
    • 971 Thanks
    NigeWick
    • #7
    • 20th May 10, 7:55 AM
    • #7
    • 20th May 10, 7:55 AM
    Obviously discount card purchases show a couple of days later on the website, but I wonder where the cashback from the other cashback partners gets shown. Will it just appear on our bills a few months later? This is a bit unclear at the moment.
    Originally posted by uptomyeyeballs
    The transactions from all the "partners" show on the web site after a few days usually as you say but my bill just shows the total as a reduction for the month.

    I am in independent distributor with Utility Warehouse and the views I express may not be shared by the company.
    The mind of the bigot is like the pupil of the eye; the more light you pour upon it, the more it will contract.
    Oliver Wendell Holmes
  • keggs
    • #8
    • 20th May 10, 11:14 AM
    • #8
    • 20th May 10, 11:14 AM
    Hi Upto

    You should see a list in blue type of the shops you used the cashback card in. If you make a purchase this month it should I think show up on you next bill in June including the amount. I also assume the same process works for using your debit card for all the other shops in the Clubhouse.

    Regards
  • keggs
    • #9
    • 20th May 10, 12:46 PM
    • #9
    • 20th May 10, 12:46 PM
    Hi

    I'll give them a ring and let you know. Unless someone beats me to it.
  • keggs
    Hi upto

    Sorry for not getting back sooner. I've been very busy just lately and kept forgetting to phone the company.

    Anyway I did manage to do so. The procedure is as follows.

    1. Go to your online club web site and sign in.
    2. Visit a shop
    3. Buy something with your cashback card (for those businesses accepting it) and your debit / credit card that don't

    The details of your purchases with a CC or DC are recorded in the same way as if you used your cashback card. However apparently there is a month's delay at the moment which is logical I suppose.

    Hope that helps
  • keggs
    Hi

    I got the impression that the company are trying to make sure cashback is given back in the same month as per the cashback card but presumably the problem lies with the banking system.

    Nothing new there then.

    Regards
  • keggs
    It's gone very quiet on this board now. Have the antis disappeared?
  • keggs
    Got my latest bill, and both cashback amounts are on!

    The cashback from the cashback card is calculated on the item+delivery charge. The cashback from the Clubhouse part of the purchase is nett of the delivery charge. Both cashback amounts are rolled up in the bill summary shown on the 'Your Bills' section of the UW website. £8.74 represents a 16% reduction this month.

    Happy days.
    Originally posted by uptomyeyeballs
    That's good to hear, upto.
    • janninew
    • By janninew 14th Jun 10, 12:14 PM
    • 3,780 Posts
    • 7,176 Thanks
    janninew
    I suspect the 'antis' are content that the message that UW charge just about the highest gas and electricity prices in UK(hundreds of pounds more than average) is getting to be common knowledge.

    Disingenuous 'questions' like those above(never heard of a PM or email), designed to give publicity to UW are really rather pathetic!

    'Happy Days' indeed.
    Originally posted by Cardew
    How strange, I thought this board was designed to help? Maybe others had the same query as uptomyballs, why shouldn't people ask questions on here regarding UW?

    I think the anti's have disappeared because some of them were worried if they carried on they might have been banned!

    Nobody has broken any rules and everybody has stayed civilised, so whats the problem?
    Newborn Thread Member

    'Children reinvent the world for you.' - Susan Sarandan
  • keggs
    Here here Janinenew
    • Cardew
    • By Cardew 14th Jun 10, 3:29 PM
    • 26,628 Posts
    • 12,875 Thanks
    Cardew
    Here here(sic) Janinenew
    Originally posted by keggs
    Where where
    • Cardew
    • By Cardew 14th Jun 10, 3:38 PM
    • 26,628 Posts
    • 12,875 Thanks
    Cardew
    How strange, I thought this board was designed to help?
    Originally posted by janninew
    How, pray, is my post not helping?

    I am simply informing(warning) people who read this thread that UW have just about the the highest gas and electricity prices in UK.

    It would be a great service to those current UW customers if they realised this and followed your very own example and left UW when(through reading this thread) you realised just how much you would save by moving away from UW - to EDF wasn't it?

    If we can persuade customers to leave UW and others not to join, by exposing the truth about UW's extremely high prices, we will have achieved an objective of MSE - namely to save money; just as you did!

    [Text removed by MSE Forum Team]
    Last edited by MSE Andrea; 25-03-2013 at 11:21 AM.
  • keggs
    The so called gullibles don't seem to be being influenced by you Cardew. I recently had a request to join via my pm system.

    People I think are rather bored now with your message. Instead of hindering UW it might actually be helping.
    • Cardew
    • By Cardew 14th Jun 10, 7:41 PM
    • 26,628 Posts
    • 12,875 Thanks
    Cardew
    Instead of hindering UW it might actually be helping.
    Originally posted by keggs
    I can live with that! it is a free country.

    If they are unwise enough to join UW, you deserve each other!
  • keggs
    The find me the cheapest search engine should have gone live today as far as I am aware. UW don't let anything go through if there is any doubt or problem, so they must be doing some last minute testing.

    To use Cardew's phrase - I can live with that.

    Since Express Day, UW is seeing massive growth despite the antis protestations. I don't think anyone is taking much notice of them anymore. They obviously don't agree with them.
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