GB Energy Supply reviews: Give your feedback

My Topaz tariff is coming to an end , had an email from them giving me 2 choices, their variable rate a 60% increase or a 25% increase for 'My GB Lite 2018'. This tariff doesn't even exist when logging on to my account so there's no way to switch to it ! :wall:

They omitted to mention the 3rd option, leaving, trouble is the cheapest for me is Extra Energy, who I've been with before, crap customer service and non-existent bills but cheap. Might have to bite the EE bullet again, price is everything.

sidbee wrote: »

[FONT=&quot]My fixed tariff contract (fixed 12 Ruby) ended on 7 May. I switched to a different supplier, and their supply started 16 May The final bill from GB Energy supply was incorrect because it charged me at their variable Premium Energy Saver tariff from 7 May. They should have charged for the whole period on the fixed 12 Ruby tariff, as my new supplier had contacted them in good time and the switch was completed within a reasonable period.

When I pointed out the incorrect billing they produced a corrected account, saying that the system automatically switched me to the variable tariff on the expiry of the fixed tariff period. OK, not a huge amount involved for 9 days supply, but if they are trying this on with everyone who switches when a fixed tariff ends then it probably adds up to a tidy sum for them from people who don't check their final bill.



[/FONT]

I'll look out for that, just initiated a switch away from them today. They do seem to be a bit of a shambles. They won't be retaining many customers if they send out emails offering tariffs that don't exist and you can't switch to !

I officially switched from GB Energy Supply to Green Network Energy on 15th May. I was 19p in credit on my 9th May bill with GB Energy supply. But it looks like my IGT supplied gas is in limbo as it's still showing active with GB Energy as well as with my new supplier. My Electric left them on the 4th May. My meter readings were given on the 10th May.

I am still technically on the Topaz tariff with the gas until 6th June then as they haven't closed my gas account. GB Energy have taken another direct debit out today with the increased gas and electric summer payment amount as if I'm still with them on the variable Premium Energy Saver tariff.

I'm paying dual fuel energy to two companies at the same time, when officially I should only be paying my new supplier from the 15th May which I already have.

What should I do?

Update:

I called the Consumer Energy Helpline on 03454 040506 option 1 who in my circumstances put me through to GB Energy Helpline's complaints escalation team.
They're going to finalise my bill today and try and fast track a refund into my account within the next seven days.

It has had something to do with the delay of confirmation back of my final gas reading from my new supplier Green Network Energy. IGT problems when switching again! But as i pointed out it's the same one i gave both of them on the same day. So that's why it should be easy for them to get it resolved and finalised. We'll see. GB Energy are emailing me back later today they said.

Apparently Project Nexus hasn't affected my switch according to the Consumer Helpline. But going forward in the future when that's completed by the 6th June, we IGT customers won't have to go through this same old c*** every time we switch. We'll see.

Update: I waited two days for the email back from GB Energy Supply. They have now finalised my account and I owed them about £3 in the end. They're crediting me back the £26 or so they now owe me in the next 7 days. I got a copy of the final bill with the email and received a paper copy in the post today.

I'm really grateful to the Energy Consumer Helpline for giving GB Energy Supply a push to get things finalised.

Chip47 wrote: »

I change electricty/gas supplier regularily, however, this morning Equifax have dropped my credit score by 14 points purely as a result of an E.O.N hard search. This has never happened before. Is it now that everytime I change electric/gas suppliers my credit card score will take a drop? This has really made me think twice about changing supplier!

You've posted on the wrong thread Chip47.

It's currently the one listed underneath this one:

http://forums.moneysavingexpert.com/showthread.php?t=4132951&page=4

Similarly just had an email from GB Energy reminding me my current (and excellent) fixed term (electricity only) expires end July. And inviting me to extend for another year via a tariff (My GB Lite 2018 Elec) that apparently doesn't exist. Either on their website or via my account.

As it's virtually the best on offer (despite the 20% hike) rang them this morning and have been switched across manually.

The GB Lite is usually a dual fuel only but has been opened up to either fuel (existing?) customers. Unfortunately their IT doesn't acknowledge it yet.

Have to say it's the first 'issue' I've had since the takeover by Co-Op in late Nov. So content to stay a further year. And particularly as the slightly better price option is Bristol, whose feedback is as bad as it gets.