Arnold Clark *advice Please*

:mad: Ok so i've managed to calm down enough to type today but my god i want the contact details for arnold clark direct after my ordeal with a dealership over the past few week and advice from anyone on where i stand in this situation!

On july 21st my partner and i had gone into Arnold Clark Citroen in Inverness looking for our first car and were interested in the Citroen C1.. the salesman (who was the general manager) was really nice and gave us loads of info and we ended up being pretty set on the limited edition C1 Airplay (which comes with free ipod nano, ipod dock, and chrome/gloss interior) in 5 DOOR. We were told there was only one 5 door in black left and so we went in the next day to get the ball rolling. Sat in the showroom for nearly 40 minutes before we got to test drive a 3dr normal C1 and then when we got back to the showroom ordered the 5 door in black and put down £250 deposit for the car. Because it was a saturday the salesman (who wasnt the manager but some other guy) said we would get a response from the finance company on monday and he would fone then with the reg number for us.

Well the call never came on the monday and my partner called and called asking about the finance decision only to be told they wanted a further £900 deposit.. no reasons as to why just thats what they wanted. We couldnt afford this so i went on the citroen website and seen what other finance options we had available. I phoned and asked the manager (who was back from holiday) the following week for a quote for the Elect 3 finance on the car. I later found out the manager had collapsed and been taken into hospital hence no call back with a quote but was told that the salesman we dealt with would get back to us with an elect 3 quote, which he did nearly a week later. We then called him back numerous times to say we would go ahead with that finance option and got a call a few days later to say he had got our message and he would deal with it tomorrow ( how efficient eh?)

So my partner and i are getting pretty sick of calling and chasing this salesman up and this is nearly 3 weeks since our intial visit to the showroom and we got a call this week saying finance was accepted and to come and sign paperwork. My partner went in to sign the documents only to find that the absolute idiot of a salesman had unbeknowing to us ordered the 3 door Airplay and not the 5. "oh me and my memory".. ahem excuse me? so i immediately think oh great there was 1 5 door left almost a month ago when we were in i bet it wont be in stock when he tries again.... he told us on tuesday he would fone back friday and he did, only to say the 5 door models were now sold out and not to get upset about it just choose another model. :mad:

I went completely berserk.. because to me this is completely his fault, there was no talk of 3 door at all and my £250 deposit was put on a 5 door airplay and not a 3 so its complete incompetence that he ordered a 3 door. :mad:

So i go in to speak to the other manager (Colin Clarke, yes Arnolds nephew!) and he now tells me its company policy not to order a car until the finance has been accepted and its our fault that it took so long for us to finally get finance. WRONG! i had to chase the salesman up and go research finance options myself in order to get it sorted.. i then questioned him as to what the deposit was for then? afterall it seems the deposit wasnt put on the car because they dont order the car until the finance is through? so is it a deposit on finance then? as it surely doesnt secure the car you want and ORDERED! the guy just wouldnt budge and maintained its company policy and that they can no longer get us the model we want so just pick another.

I have the receipt for my deposit that states what car i ordered aswell as the order in the showroom being for a 5 door c1 airplay in black... but it seems im just no longer entitled and the salesman who ballsed this up is supposedly not to blame either. Can anyone give me advice on what to do? i want the car i ordered nearly a month ago and was assured i got the last one! unbelievablely incompetent garage and absolutely abismal customer service.. would really like to know where i stand so i can get my money back and tell them they must be joking if they think i'm continuing a sale for another car with them.

I did ask the manager if he would like me to pick another car, put a deposit down on it and wait 3 weeks for them to laze about the showroom only to tell me the car i ordered isnt available again! He didnt have much to say to that except that he wanted me to come in and look for another model.

No apologies, no car, no refund (yet) and still they continue trying to force me into purchase something a car i dont want with no explanation as to where the one i ordered has gone to!