Debt collection letter - in dispute with Vodafone, what to do for best?

jmcpips · 3 November 2013 at 1:54PM

exactly the same thing has happened to me with Vodafone. switched banks & they didn't accept my new bank details so I had to pay over the phone (for which I then got charged an admin fee!!) got cut off in the process. same thing happened the following month, resulting in paying for a service which I never had as they cut me off!
I have now been passed to Fred.prime for £26! this has resulted in my current mortgage provider not allowing me additional funds on the equity in my property. to say Vodafone have been awful is an understatement. they don't seem to care about the consequences of passing small debts (from honest customers who have never defaulted) on to debt collection agencies resulting in their loves being put on hold until this is resolved!
thanks for this Vodafone, the worst service I have ever received form ANY company!

Vodafone · 5 November 2013 at 10:20AM

Hi jmcpips,

I'm sorry to read about your dissatisfaction with the level of service you've recently received.

If you'd like me to get this looked into further could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. So I can make sure I've got it could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK

[Deleted User] · 5 November 2013 at 10:47AM

I'm so glad all my mobile stuff (phone and dongle) is PAYG.

rizla_king · 5 November 2013 at 10:53AM

Bet you are. There are so many stories of people having debts or screwed up credit files due to incompetent phone companies. Horrifying and very common.

dishydes · 14 August 2014 at 1:39PM

I have received a letter today from Vodafone advising that a debt of £2370.35 for me (supposedly) has been assigned to Lowell Portfolio Ltd!

I have NEVER had a Vodafone phone or anything and don't understand this at all! I have contacted Lowell about this and spoke to a representative and she asked me if I had lived at a certain address which I haven't as I had stayed at my current address for 30+ years! I explained I don't have anything associated with Vodafone and can't understand this letter or anything? She told me that an error has been made. Aye, some error!

What does this all mean? Where have Vodafone got my address from?

Vodafone · 20 August 2014 at 10:27AM

Hi dishydes,

Thanks for making me aware of this.

If you'd like me to take a closer look at things, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Djsld220 · 25 September 2015 at 3:00PM

Hi, it's September 2015 and this is still happening.
I am in the same situation, however, I have had no contact from Vodafone what so ever.

I have spent the last 6 years building my credit rating up and never missed a single payment to any creditor.
I only noticed when I checked my credit file before applying for a car loan, only for Vodafone to wrongfully make me look like a criminal !
I'm incredibly disappointed. I owe no money, to Voda, I completed my 2 year contract with them, went through the correct channels to cancel my contract when moving provider, and now I've a mark against my credit score through no fault of my own.

Lee... Can you please help me? I'm incredibly distressed.

Vodafone · 28 September 2015 at 1:27PM

Hi Djsld220,

So I can get this looked into, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

hamupatra · 2 December 2015 at 2:07PM

I cant believe it. It has happened to me aswell.

I took out a sim only contract but could never get the sim to work due to numerous failed sim swaps so I cancelled it within 14 days. I was told via customer services and webchat that the contract was cancelled.Now I am being chased by vodafone for the £15 monthly charge and threatened with debt collectors.

I have never missed a payment and I am upset that this will affect my credit rating.

Can someone help me?

Vodafone · 21 December 2015 at 3:28PM

Hi hamupatra,

Has this been resolved now?

If not, email me via the Contact us form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

Debt collection letter - in dispute with Vodafone, what to do for best?

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