Add your feedback on energy supplier Iresa
Comments
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grumpycrab wrote: »Yes it is quite responsive... if you're happy with their screen that says "temporarily-unavailable"
Try turning your machine off and on again.... always works for me0 -
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youravinalarrrf wrote: »I could never find a fault with anything Zog did!0
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PaschalFun wrote: »I'm sure it is all down to you Hengus
Well done on your mission
My mission is a simple one: accurate and timely billing. They seem to be able to manage electricity accounts but gas is proving to be a challenge too far. I wonder if they managed to recruit a graduate-qualified Regulatory compliance officer?0 -
PaschalFun wrote: »I think we all can thing of something that needs shutting down ...:cool:
Are you just posting to rub people up the wrong way?
You seem to be very gallous.0 -
youravinalarrrf wrote: »Coincidentally the final total in my calculations was also 7p out somewhere as well. By going back to the basic unit costs and after much head scratching I eventually traced the difference to the unit cost on the bill being incorrectly stated as 2.47p/kWh when in fact the actual cost according to my contract is in fact 2.472p/kWh. Those missing two thousandths of a penny per kWh make all the difference.
Well spotted, that eliminates the 7p, working backwards the CV is exactly 40 now. (which still doesn't match the 11.1 multiplier but w/e)3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
Well spotted, that eliminates the 7p, working backwards the CV is exactly 40 now. (which still doesn't match the 11.1 multiplier but w/e)
Just to muddy the waters even further check the transaction section on your online account. In mine it shows the Multiplier used as being 11.4 for both the months included on the bill and not 11.1 as shown on the bill!
My brain hurts!0 -
Just close them down. Too much time and energy being wasted on Iresa. I am moving to a new company costing £17 more per year after cashback. I can then STOP coming on here worrying about Iresa. SHUT THEM DOWN!0
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youravinalarrrf wrote: »Just to muddy the waters even further check the transaction section on your online account. In mine it shows the Multiplier used as being 11.4 for both the months included on the bill and not 11.1 as shown on the bill!
My brain hurts!
I'm the kind of person who likes to know how things work, so I'm putting up with all this messing around because I'm learning stuff, but they really are taking the P, i can understand why others have just had enough.
It would be one thing if they'd just said 'we are still struggling with the CV and there is an error on the next bill but it will be fixed and errors corrected' but they didn't say that, they said it was fixed.3.6 kW PV in the Midlands - 9x Sharp 400W black panels - 6x facing SE and 3x facing SW, Solaredge Optimisers and Inverter. 400W Derril Water (one day). Octopus Flux0 -
youravinalarrrf wrote: »Just to muddy the waters even further check the transaction section on your online account. In mine it shows the Multiplier used as being 11.4 for both the months included on the bill and not 11.1 as shown on the bill!
My brain hurts!
This is why I have insisted in my submission to The EO that all bills (in my case one) are reversed and re-issued. My original bill failed to cover the first 3 weeks of supply and Iresa then used a transactions credit balance (based on the incorrect CV) to inform that bill. How is the customer expected to make sense of any charges and adjustments if the incorrect bill/s is/are not reversed and re-issued?0
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