Store Card PPI Claim

CRL1703 · 15 July 2016 at 9:07AM

Hi there. I had a Dorothy Perkins store card for (too) many years and finally got rid of it in 2015. I wrote to Dorothy Perkins in January this year who advised that their cards are administered by New Day Ltd and I should contact them. I contacted them by email (from their website) initially but still no response after 2 attempts. I then wrote to them in March and again in May with no response to date. Has anyone tried to reclaim PPI from New Day/Dorothy Perkins and if so, is there a better way of approaching this. Thanks

[Deleted User] · 15 July 2016 at 9:09AM

Phone? .

Mersey_2 · 15 July 2016 at 1:25PM

Santander are currently paying out re PPI on store cards from the then Arcadia Group of stores (DP, Debenhams, Top Shop, Burton etc).

The Santander PPI team are very helpful and can often provide account details over the 'phone just by searching by name and address (if you don't have the account numbers).

This might interest you:

www.mirror.co.uk/money/you-used-store-card-1990s-7114139

You can refer the matter to Genworth (the underwriter) or the FOS (Ombudsman) if Santander reject your claim(s).

Jacquie1970 · 18 July 2016 at 3:24PM

I to had a dorothy perkins card that i didnt really want finally ripped it up a few years ago but everybody i called doesnt seem to know how to help me claim or give me my old account number so i can proceed myself

Nasqueron · 18 July 2016 at 3:49PM

Jacquie1970 wrote: »

I to had a dorothy perkins card that i didnt really want finally ripped it up a few years ago but everybody i called doesnt seem to know how to help me claim or give me my old account number so i can proceed myself

A claims company cannot find this info for you so don't believe any claims they will be able to.

You can ring Dorothy Perkins and ask them, if they can't see it, risk £10 on a DSAR for all the data they have on you.

If it was in the last 6 years try the credit report agencies like Noddle (note, noddle not noodle) which you can access free or try Experian/Equifax using the £2 statutory report as it should be on there

Lauram13 · 20 July 2016 at 12:08AM

After seeing a previous post, I contacted Santander & found out I had two insurance products(ppi) on a Dorothy Perkins card & a River Island card. So i was sent all the paperwork for me to fill in and send back. I basically said the form was filled in for me and I was a student at the time so was of no use to me. That was 5 weeks ago, got a letter last week stating they had not made a decision on my case but would hear within 4 weeks. So currently still waiting, no idea if I'll have much luck or not. But definitely worth contacting Santander directly. I have no account numbers etc so aslong as you have your surname & address.

ethereal · 23 July 2016 at 10:44AM

CRL1703 wrote: »

Hi there. I had a Dorothy Perkins store card for (too) many years and finally got rid of it in 2015. I wrote to Dorothy Perkins in January this year who advised that their cards are administered by New Day Ltd and I should contact them. I contacted them by email (from their website) initially but still no response after 2 attempts. I then wrote to them in March and again in May with no response to date. Has anyone tried to reclaim PPI from New Day/Dorothy Perkins and if so, is there a better way of approaching this. Thanks

Hi. I have tried to claim from my Dorothy Perkins card, House of Fraser and Debenhams using New Day but have had no response at all. I have also tried New look via Ikano Financial Services but again no response at all. I'm glad I found this thread. I'm going to try Santander! Thank you :T

roger_c · 2 August 2016 at 8:15PM

I had a House of Fraser Card which had PPI which was sold 'over the phone'. I complained to Santander who rejected the complaint and advised they were governed by the 'FLA' and not the Ombudsman. Referred complaint to Genworth Financial, their insurers, who also rejected the claim. Referred to FOS and low and behold complaint was upheld. They also advised that the details of my complaint were passed to the insurance company in a group claim as my details were similar to others claiming to have been missold. RESULT, got my compensation today.

suzie_gilroy · 10 May 2017 at 4:16PM

I have a Fenwicks store card and contacted Gladstone Brookes they have a lenders list and most store cards including Fenwick Department Store is on this list when I contacted them they said they do not handle Fenwicks. I then found an article on the internet referring you to the Daily Mirror telling you to contact New Day (the card dates back to the early 1980's.) they told me they having nothing to do with store cards. Would appreciate any feedback on this subject. Thanks

-taff · 10 May 2017 at 8:15PM

Why haven't you complained to Fenwick?

Eileen1 · 3 June 2017 at 11:03AM

I have claimed on a couple of old storecards via Resolver. They have come back as New Day and I have had confirmation emails from them saying they are looking into it. Have fingers crossed for a good outcome. Hope this helps

Store Card PPI Claim

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