HSBC live web chat, where is it now?

cyteh84
cyteh84 Posts: 9 Forumite
in Budgeting & bank accounts
Hi,

Anyone know where can I find the live web chat link on HSBC internet banking page? Cannot seem to locate it after they updated their web site...Not sure if they stop the web chat service or not...

Thanks

Comments

  • Lokolo
    Lokolo Posts: 20,861 Forumite
    First Post First Anniversary
    I am pretty sure HSBC never had a live chat service....
  • noah271007
    noah271007 Posts: 1,248 Forumite
    Are you a HSBC Advanced account holder?

    When i had the HSBC PLUS a year ago, HSBC DID have this facility for web chat LIVE online....

    But now I am just a HSBC bank account holder, i don't have those extra facilities online and thus can't answer your question!
  • cyteh84
    cyteh84 Posts: 9 Forumite
    They do have it as I used to use the web chat instead of calling them for certain issues with my account. Now I cannot locate it on their web site. The do have the web chat for "HSBC FactFind" just now, if you click the HSBC FactFind after you logged in your internet banking then you will see the web chat as a hyperlink.
  • cyteh84
    cyteh84 Posts: 9 Forumite
    edited 10 March 2010 at 12:55PM
    Yes I'm HSBC Advance account holder, they used to called it HSBC Plus...
  • gt94sss2
    gt94sss2 Posts: 5,630 Forumite
    Name Dropper Combo Breaker First Post First Anniversary
    cyteh84 wrote: »
    Anyone know where can I find the live web chat link on HSBC internet banking page?

    Never used it but it seems to be here (any maybe other places)

    In the 'Apply for HSBC Advance' and 'Already with HSBC Advance' boxes , there are links to 'Chat to us online'

    Regards
    Sunil
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