AXA pulling out of pet insurance

I have Logan with AXA, found them to be the best in that price range. Have never had to claim

Oh no. I had a feeling they might do this when they made the pet insurance part of the website very minimal and stopped doing a freephone line :undecided Fortunately Kiki's medical condition is a fairly cheap one to cover myself if I needed to, and Casper has no claims, so we'll see what happens when their policies run out next year..

I have literally just renewed with AXA, am I now tied into this for a year? Just thinking if they're not going to exist next year it makes the cover almost useless because if I claim on it I won't be able to get cover that includes the condition I claimed for. I'd rather move to Petplan now.

This is going to wreck our lives. they shouldnt be allowed to do this

cassiehagger wrote: »

Please can people give me advice. I have two dogs who I have had from a puppy. One is now 3 I have claimed on his axa insurance for previous things but nothing that is pre existing etc. I have another one who turns two next month in his first yr of insurance with axa he wqs diagnosed with severe hip dysplacia in both back legs, elbow dysplacia in both front legs and couple of months ago dodgy wrists. In the future to fix his wrists alone if they need doing are going to cost 7k. How do i fight this I need this lifetime cover?

Try not to stress out too much. I've had a quick look into it so far because my dog has a condition covered by AXA.

It looks like there could be a couple of potential outcomes, potentially we need to contact the Financial Ombudsman Service with complaints about this - I imagine we'll have to wait and see what options AXA provide us customers with when our policies run out though.

There was a previous thread on MSE from when Halifax withdrew from the insurance market and that issue got raised with the FOS. The outcome of that seemed to be that Halifax had to reinstate policies for customers with conditions covered by the insurance, so the dogs were covered for the remainder of their lives
http://forums.moneysavingexpert.com/showthread.php?t=3507585

There is also a thread elsewhere from when Petguard withdrew as well. The outcome of that seemed to be slightly different - the FOS deemed Petguard to have missold their insurance as 'lifetime' and were in breach of this when they tried to end the policies at the end of that policy year. The FOS decided that Petguard had to cover bills for conditions diagnosed whilst their cover was in place, for the remainder of the dog's life. It looks like lots of owners on that particular thread decided to go for a full and final lump sum, to prevent Petguard disputing claims years down the line - so they calculated the estimated/average yearly cost of the condition, multiplied by the dog's estimated remaining lifespan, and presented this figure to Petguard as a full and final settlement. Petguard seemed to agree to most of them from the looks of it.
http://www.consumeractiongroup.co.uk/forum/showthread.php?300467-petguard-insurance-problem&p=3357029


Hopefully more information will surface in the next few days, I've heard that AXA's own call centre haven't even been given the full information yet to give out to customers.