'Shame on Nationwide – no, I won't give you my se...

[pooch]

Originally Posted by tiredofpoorservice

I recently had a call. No names, let's just say it was 1st D*rect. They tried to get me to answer some security questions. In common with most people on this board I refused, pointing out that I could not be certain that it was a bank, and not an identity thief, calling. So the lady offered to tell me some of my own private information (eg date of birth, 2nd letter of password) in order to convince me! So she is quite happy to give my private and security details to someone whom she thinks might be a complete stranger. And they wonder why we are sick of banks.


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They should be pretty sure who you are as they are calling you on the number you gave them.

They just need to ensure it really is you, and not a relative etc.
After they have given you sufficient confidence they really are the person they claim, they will probably go through some different security details to double check you really are the pesron they wish to speak with.
I can't see any issues with that.

[tiredofpoorservice]

Originally Posted by pooch

They should be pretty sure who you are as they are calling you on the number you gave them.

They just need to ensure it really is you, and not a relative etc.
After they have given you sufficient confidence they really are the person they claim, they will probably go through some different security details to double check you really are the pesron they wish to speak with.
I can't see any issues with that.

Well, others may disagree with me but I think it's an absolute; they should not be giving out any of my personal or security data to anybody who they are not convinced is me. For all they know I am in a dispute with my partner whose lover happened to pick up the phone. Or my irresponsible 20 year-old son. Or my brother or cousin. Or some chancer who is in to paint the living room. Or I am in digs and it could be just about anyone.


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