Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MXW
    • By MXW 1st Feb 18, 5:09 PM
    • 467Posts
    • 216Thanks
    MXW
    Help! Advice desperately needed!
    • #1
    • 1st Feb 18, 5:09 PM
    Help! Advice desperately needed! 1st Feb 18 at 5:09 PM
    Hello everyone,

    I hope someone can give me some advice, I'm near to tears and don't know what to do or think.

    I live with my teenage son, and my eldest son is at uni so is only home in the holidays. Every 6 months I get my water bill and it is going up and up! I don't skimp with water, but I'm certainly not extravagant and am mindful of what I use.

    When I got my bill 6 months ago, it had gone up again and my direct debit was put up to £47 per month. I rang Severn Trent about this and they asked me to take a meter reading, I tried on several occasions but the viewing window was dirty and full of condensation.

    I insisted that someone came out to read the meter, which they did. The water was turned off, a reading was taken and then turned on again. He told me there was no leak as there was no leak as there was movement on the meter (not even a dripping tap). He wasn't here for very long, and then left.

    I have just got my bill today and it's £621.13 for a 6 month period! And my direct debit has gone up to £105.24 per month!

    I rang Severn Trent who are sending someone out on 12th February to do a water flow check and they have put a freeze on my account.

    I don't know what to think! What if they come out again and say there is no leak? What do I do? I asked if the meter was at fault and he said no. Do they mean there's no leak from their side, or mine too....or is there no leak from their side, but there could be a leak from mine?

    If my pipes are leaking underground and they have to be dug up, is this covered on the insurance. I haven't got this kind of money!

    I apologise for rambling and probably getting ahead of myself, but I'm just in a panic! In 6 months my water consumption has gone up 105%!

    Any advice would be gratefully received!

    Thank you in advance.
    Michelle
Page 1
    • dawyldthing
    • By dawyldthing 1st Feb 18, 5:18 PM
    • 2,808 Posts
    • 2,730 Thanks
    dawyldthing
    • #2
    • 1st Feb 18, 5:18 PM
    • #2
    • 1st Feb 18, 5:18 PM
    Can you not just back on the set rather than metered? Other thing is do you have an outside tap?
    My targets to end 2018:
    1) To get down to 11 stone then treat to a safari. At start 17 stone 7 lbs *60lbs lost* *31lbs to go*
    Started SW16st13lbs tues11/7/17 - 32 weeks in -52lbs
    -> target 11 st 13lbs by mid June -> 15 weeks & 18lbs to go
    2) to find new challenges
    • MXW
    • By MXW 1st Feb 18, 5:46 PM
    • 467 Posts
    • 216 Thanks
    MXW
    • #3
    • 1st Feb 18, 5:46 PM
    • #3
    • 1st Feb 18, 5:46 PM
    Can you not just back on the set rather than metered? Other thing is do you have an outside tap?
    Originally posted by dawyldthing
    I have to have a meter, I bought the house from new and it had the meter installed. I have a tap in the garage.
    • macman
    • By macman 2nd Feb 18, 10:24 AM
    • 41,690 Posts
    • 17,225 Thanks
    macman
    • #4
    • 2nd Feb 18, 10:24 AM
    • #4
    • 2nd Feb 18, 10:24 AM
    Post your actual usage in cu m from the bill, with dates. £££'s tell us nothing.
    No free lunch, and no free laptop
    • dogshome
    • By dogshome 2nd Feb 18, 11:21 AM
    • 2,978 Posts
    • 1,523 Thanks
    dogshome
    • #5
    • 2nd Feb 18, 11:21 AM
    • #5
    • 2nd Feb 18, 11:21 AM
    How long have you been in this 'New' house and has there been any building work around you ?

    It's not unkown for a W/meter to be supplying more than one property
    • MXW
    • By MXW 2nd Feb 18, 12:33 PM
    • 467 Posts
    • 216 Thanks
    MXW
    • #6
    • 2nd Feb 18, 12:33 PM
    • #6
    • 2nd Feb 18, 12:33 PM
    Post your actual usage in cu m from the bill, with dates. £££'s tell us nothing.
    Originally posted by macman
    I'm at work at the moment (on lunch), will post them later when I am home.
    • MXW
    • By MXW 2nd Feb 18, 12:46 PM
    • 467 Posts
    • 216 Thanks
    MXW
    • #7
    • 2nd Feb 18, 12:46 PM
    • #7
    • 2nd Feb 18, 12:46 PM
    How long have you been in this 'New' house and has there been any building work around you ?

    It's not unkown for a W/meter to be supplying more than one property
    Originally posted by dogshome
    The house was built in 1991 and I have been in it from new. The last few bills I had have increased by 5-9%, I have contacted Severn Trent on several occasions, but they told me that my usage was average.

    When my last direct debit increased to £47 per month, I asked for a water flow check ( I couldn't read the meter because it was scratched and there was condensation on it). When the guy came out he assured me that there were no leaks. I said I had been worried that there was a leak underground, and under my drive....he said that there would be evidence of the leak if that was the case. My drive is block paved so I assume he meant that the blocks would look darker because of the damp, he also said the grass at the side of the drive would be wet/damp.

    I have contacted my insurance company for some information about my policy and have been told that if there is a leak, if it's in the house I'm covered, if it's outside then I'm not!

    A work colleague mentioned that if it was a leak (using more than double my normal water), then the water pressure would go down and it hasn't.

    I'm going to ring Severn Trent up later and try and get an earlier appointment if possible... I just need to know what the situation is.
    • MXW
    • By MXW 2nd Feb 18, 12:49 PM
    • 467 Posts
    • 216 Thanks
    MXW
    • #8
    • 2nd Feb 18, 12:49 PM
    • #8
    • 2nd Feb 18, 12:49 PM
    Also...if I have been proactive in trying to establish a leak and have been told there isn't one, surely they would be liable for the amount of debt outstanding because my direct debit hasn't covered it?
    • Cardew
    • By Cardew 2nd Feb 18, 1:40 PM
    • 27,181 Posts
    • 13,290 Thanks
    Cardew
    • #9
    • 2nd Feb 18, 1:40 PM
    • #9
    • 2nd Feb 18, 1:40 PM
    He told me there was no leak as there was no leak as there was movement on the meter (not even a dripping tap). He wasn't here for very long, and then left.
    Originally posted by MXW
    I assume you mean 'No movement on the meter'??

    The commonest form of leak in a house is a toilet cistern silently overflowing into the basin; this can be intermittent.

    It is simply not acceptable that you cannot read your meter; and thus are unable to check for leaks. I would insist that Severn Trent rectify the situation.

    If you cant read the meter, could it be that the meter reader couldn't either and just guessed or estimated.
    • MXW
    • By MXW 2nd Feb 18, 7:34 PM
    • 467 Posts
    • 216 Thanks
    MXW
    I assume you mean 'No movement on the meter'??

    The commonest form of leak in a house is a toilet cistern silently overflowing into the basin; this can be intermittent.

    It is simply not acceptable that you cannot read your meter; and thus are unable to check for leaks. I would insist that Severn Trent rectify the situation.

    If you cant read the meter, could it be that the meter reader couldn't either and just guessed or estimated.
    Originally posted by Cardew
    Yes, no movement on the meter. He told me there was no leak inside or outside. I thought my meter was electronically read, but Severn Trent have confirmed today that it isn't. You may be right that it has been read incorrectly!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,939Posts Today

8,701Users online

Martin's Twitter
  • Happy Birthday Jordon. 21 today. Wish you as good a day as you can, and hope you are out of hospital and on the m? https://t.co/G0V9q9agzT

  • Got a Help to buy ISA? You have an urgent decision to make or risk missing out on £1,000s. I explain in detail here? https://t.co/W5OJieZddJ

  • URGENT warning to all prospective first time buyers. You need to decide NOW if you are moving your help to buy ISA? https://t.co/BDK21rkLL4

  • Follow Martin