Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Michaelw
    • By Michaelw 13th Feb 18, 11:32 PM
    • 117Posts
    • 36Thanks
    Michaelw
    EON caught wrongly telling customers they NEED to
    • #1
    • 13th Feb 18, 11:32 PM
    EON caught wrongly telling customers they NEED to 13th Feb 18 at 11:32 PM
    BIG SIX energy firm E.on is falsely sending letters and texts telling their customers they “need” to upgrade their gas and electricity meters to a smart meter.

    https://www.express.co.uk/news/uk/918388/EON-shambles-smart-meter-government-11m-scheme-OFGEM
Page 1
    • nicobrum
    • By nicobrum 14th Feb 18, 12:20 AM
    • 21 Posts
    • 9 Thanks
    nicobrum
    • #2
    • 14th Feb 18, 12:20 AM
    • #2
    • 14th Feb 18, 12:20 AM
    Nice to see The Express quick on the uptake ... posted by MSE on here on 29 Jan - http://forums.moneysavingexpert.com/showthread.php?t=5785383&highlight=eon.
  • E.ON Company Representative: Malc
    • #3
    • 14th Feb 18, 9:41 AM
    E.ON Smart Meters
    • #3
    • 14th Feb 18, 9:41 AM
    BIG SIX energy firm E.on is falsely sending letters and texts telling their customers they “need” to upgrade their gas and electricity meters to a smart meter.

    https://www.express.co.uk/news/uk/918388/EON-shambles-smart-meter-government-11m-scheme-OFGEM
    Originally posted by Michaelw
    Morning Michaelw and as nicobrum says, this was covered a couple of weeks ago in the post linked to above. Thanks nicobrum. Thought it might help to go over some of the comments I made on that thread.

    Smart Meters are definitely optional and customers can refuse any offer to have them installed. We do mention this on our website (smart meter pages). In line with our commitment to Ofgem, we'll be contacting all of our customers between now and 2020 to offer smart meters and to talk about the benefits of having them like the impact on estimated bills. This will be through various methods including by letter and text. As I say, these offers can be refused.

    Thought I'd also mention, customers can let us know at any time if they don't want to continue receiving contact about our smart programme.

    I've forwarded the relevant Forum threads and posts to senior management. I'll forward this one too.

    Sorry for repeating previous comments.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Hengus
    • By Hengus 14th Feb 18, 10:03 AM
    • 5,163 Posts
    • 3,162 Thanks
    Hengus
    • #4
    • 14th Feb 18, 10:03 AM
    • #4
    • 14th Feb 18, 10:03 AM
    Morning Michaelw and as nicobrum says, this was covered a couple of weeks ago in the post linked to above. Thanks nicobrum. Thought it might help to go over some of the comments I made on that thread.

    Smart Meters are definitely optional and customers can refuse any offer to have them installed. We do mention this on our website (smart meter pages). In line with our commitment to Ofgem, we'll be contacting all of our customers between now and 2020 to offer smart meters and to talk about the benefits of having them like the impact on estimated bills. This will be through various methods including by letter and text. As I say, these offers can be refused.

    Thought I'd also mention, customers can let us know at any time if they don't want to continue receiving contact about our smart programme.

    I've forwarded the relevant Forum threads and posts to senior management. I'll forward this one too.

    Sorry for repeating previous comments.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Malc - good morning. Rather than going round and round in circles on this matter, perhaps you would like to copy and paste changes to the letter that E.oN is now sending out inviting customers to accept a smart meter.

    I suspect that nothing has been changed as there appear to be two separate agendas running here. In its response to the Helm Cost of Energy Review, Ofgem has just responded and sent along with its response a copy of its 2017/2018 WorkPlan which states:

    Quote: Energy suppliers must aim to roll out smart meters to all of their domestic and small business customer by the end of 2020. Unquote

    I would suggest that Ofgem's objective is markedly different from that set by Ministers. I say Ministers as Ofgem is a non- Ministerial Government Department in its own right.
    • House Martin
    • By House Martin 14th Feb 18, 11:38 AM
    • 1,027 Posts
    • 889 Thanks
    House Martin
    • #5
    • 14th Feb 18, 11:38 AM
    • #5
    • 14th Feb 18, 11:38 AM
    Strictly speaking the word "need " is not an order or a directive , more of a suggestion.Like saying you "need " to stop smoking .They would have gone as close as possible in the advert without using a word which meant "obligatory "
    Whatever Eon suggest with my property I don`t "need " an appalling cheap and nasty Secure Liberty meter in my property and Eon will not be installing a smart meter until they come to their senses and buy proper smart meters such as Landys Gyrs or Elster. They should not be insulting their customers with tat like Secure products.
    As I am currently an Eon customer I will be most probably switching around for the next few years hopefully so their smart meter will quickly become dumb and I don`t fancy being lumbered with something which is a large backward step in metering. This is out of principle to the customers who I meet most days who can t make head or tail of this meter.
    I thought Germans were supposed to be sensible and use better products than a £35 smart meter made in Udaipur India
    Last edited by House Martin; 14-02-2018 at 12:11 PM.
  • E.ON Company Representative: Malc
    • #6
    • 14th Feb 18, 2:56 PM
    E.ON Smart Meters
    • #6
    • 14th Feb 18, 2:56 PM
    Malc - good morning. Rather than going round and round in circles on this matter, perhaps you would like to copy and paste changes to the letter that E.oN is now sending out inviting customers to accept a smart meter.

    I suspect that nothing has been changed as there appear to be two separate agendas running here. In its response to the Helm Cost of Energy Review, Ofgem has just responded and sent along with its response a copy of its 2017/2018 WorkPlan which states:

    Quote: Energy suppliers must aim to roll out smart meters to all of their domestic and small business customer by the end of 2020. Unquote

    I would suggest that Ofgem's objective is markedly different from that set by Ministers. I say Ministers as Ofgem is a non- Ministerial Government Department in its own right.
    Originally posted by Hengus
    To be honest Hengus, I haven't seen recent letters. I've just asked the area responsible for an update and will let you know more once they come back to me.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Wild_Rover
    • By Wild_Rover 14th Feb 18, 3:37 PM
    • 5,238 Posts
    • 16,671 Thanks
    Wild_Rover
    • #7
    • 14th Feb 18, 3:37 PM
    • #7
    • 14th Feb 18, 3:37 PM
    As we are all encouraged to look at switching suppliers every time we can, my priority is to get the best deal, not to arrange my house to suit the energy suppliers.

    When ALL suppliers allowed to operate in the UK have smart meters that can be used by ALL other suppliers, I'll think about it. It is beyond belief that this is not already the case. Until then, no thanks.

    WR
    Those who can make you believe absurdities, can make you commit atrocities. Voltaire
    Why should I allow that same God to tell me how to raise my kids, who had to drown His own? RG. Ingersol
    I find the whole business of religion profoundly interesting. But it does mystify me that otherwise intelligent people take it seriously. D Adams
  • E.ON Company Representative: Helena
    • #8
    • 16th Feb 18, 1:25 PM
    • #8
    • 16th Feb 18, 1:25 PM
    Malc - good morning. Rather than going round and round in circles on this matter, perhaps you would like to copy and paste changes to the letter that E.oN is now sending out inviting customers to accept a smart meter.

    I suspect that nothing has been changed as there appear to be two separate agendas running here. In its response to the Helm Cost of Energy Review, Ofgem has just responded and sent along with its response a copy of its 2017/2018 WorkPlan which states:

    Quote: Energy suppliers must aim to roll out smart meters to all of their domestic and small business customer by the end of 2020. Unquote

    I would suggest that Ofgem's objective is markedly different from that set by Ministers. I say Ministers as Ofgem is a non- Ministerial Government Department in its own right.
    Originally posted by Hengus
    Hi Hengus,

    I just wanted to let you know that Malc is off today, but he will update you as soon as he can.

    Thank you

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

98Posts Today

2,420Users online

Martin's Twitter