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    • Inigo Montoya
    • By Inigo Montoya 19th Apr 16, 12:39 PM
    • 718 Posts
    • 656 Thanks
    Inigo Montoya
    My situation is slightly different

    I took out the £1 3 month trial using a prepaid card that could not be charged the £40 at the end of the trial

    near the end of the trial I tried to phone them a couple of times to cancel but gave up as the line was engaged each time

    They then tried to charge me but could not - I received an email saying they would continue to try to charge me for the next 30 days

    Now 3 months down the line I receive another more threatening email saying they still cannot charge me & that

    "... N.B !!!8211; We can!!!8217;t accept cancellation requests for this renewal if not previously cancelled in line with our Terms & Conditions ... "

    Looks to me like possibly the next email will be a threat to hand over the "debt" to a debt collection agency ?

    Has anybody had this happen i.e. debt collectors getting involved
    • T8kai
    • By T8kai 8th May 16, 10:24 PM
    • 1 Posts
    • 0 Thanks
    T8kai
    Tastecard auto renewal
    Hi. I just came on to this forum. The exact thing happened to me. Can I ask if you took it further? I am so not happy because the card had not expired but they took money for the next card before even sending it out. I have complained through PayPal. Nothing is resolved yet.
    • Tanarif
    • By Tanarif 29th May 16, 9:08 PM
    • 50 Posts
    • 35 Thanks
    Tanarif
    Got to be careful with those auto-renewals. I think Amazon Prime does the same thing?
    That being said though - from my experience, companies get a lot of people not happy with the auto-renewal and I've always gotten a refund.
    • VikiT
    • By VikiT 18th Jul 16, 1:24 PM
    • 1 Posts
    • 0 Thanks
    VikiT
    Help!
    I have tried to contact PayPal for a refund, to which they have told me I need to open a claim for undelivered good.....doesn't look like I will get my money back.
    Does anyone have any helpful tips on how I get my money back from Tastecard, who helped themselves to my money without authorisation after I tried to cancel this via phone?
    • Quentin
    • By Quentin 20th Jul 16, 10:26 AM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    They will have had "authorisation" - you will have agreed their ts + cs when getting your card (which will have pointed out the autorenewal)
    • monkeydaniel
    • By monkeydaniel 17th Aug 16, 5:45 PM
    • 3 Posts
    • 0 Thanks
    monkeydaniel
    Cancelled my tastecard membership but they still renewed it!
    I cancelled my tastecard subscription over the phone last August after they renewed my card without sending a reminder email that they claim to send. They have taken £35.98 out of my account last week.
    I emailed them regarding this and are currently on my ninth email to a very patronising advisor who has done that same copy and paste of T's & C's previously mentioned. 8 emails in and she is now claiming not to understand the fact that I cancelled my subscription nearly a year ago! She claims to have listened to 3 years of calls and not found my cancellation call. Came across this forum researching tastecard cancellation. Has anyone had the same situation? Can you advise where to go next? I've contacted my bank who are raising a visa dispute. Funny my call was last August when earlier posters had difficulty cancelling.
    • ErmanOzen
    • By ErmanOzen 25th Nov 16, 2:53 PM
    • 1 Posts
    • 1 Thanks
    ErmanOzen
    TasteCard is an unfair company!! DO NOT BE A MEMBER TO THEM.
    Yesterday I received an email from tastecard saying that They have renewed my membership.

    I did not want this renewal and I informed the company at the same time. This was 3 hours after their email sent to me.

    They declined to refund my money back to my account, and now they are forcing me to transfer this card to someone else and do not refund the payment.

    It is a terrible company. I advise everybody NOT TO USE THIS COMPANY.
    • Quentin
    • By Quentin 26th Nov 16, 6:18 PM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    They aren't "forcing" you to transfer it to someone else - that looks an option they are suggesting to you so that you can make use of the card which apparently you forgot would autorenew - they make it very clear when you sign up that you are agreeing to their autorenewal conditions
    • drshadrack
    • By drshadrack 29th Nov 16, 10:38 AM
    • 13 Posts
    • 0 Thanks
    drshadrack
    Paypal have refunded me in the same manner as some of the other helpful users on this thread.

    I note however that PP say they have opened an enquiry rather than confirmed the refund outright. Did anyone subsequently receive anything further from PP - presumably they couldn't get in touch with Tastecard either?
    • Prey
    • By Prey 4th Jan 17, 11:49 AM
    • 1 Posts
    • 1 Thanks
    Prey
    Don't Ever Buy a Tastecard !
    Hello,

    Tastecard is one of the worst cards/subscription you can buy in 2017. Most of the good restaurants in London don't accept tastecard, and the far and few places that actually do agree advertise to accept have so many restriction such as only lunches, only two weekdays (Tue/Thur), offer only on products you anyways don't buy etc.

    In addition they have a yearly subscription service which they will happily deduct the money without any notification. If you are lucky - you might get an email message for membership with loads of ads and offer which buries the bad message of renewing one more year of horrible Tastecard Service.

    My membership was renewed on Jan 2, and when I called on Jan 3 to cancel the membership - I was told that it is too late. I agreed to pay 15 pounds for cancelling the membership but then Tastecard changed their stance the very next day saying that memberships can't be cancelled.

    Bad Customer Service, and frankly a horrible process for customers !
    • Adam720
    • By Adam720 13th Jan 17, 1:01 PM
    • 8 Posts
    • 19 Thanks
    Adam720
    Why is auto-renewal still a thing? Surely there should be an opt-on on all of these now if you want to.

    I missed my trial cancellation date (as out of the country) and had to take on full year taste card (i took full advantage)
    • kimnevard
    • By kimnevard 19th Sep 17, 9:03 AM
    • 8 Posts
    • 0 Thanks
    kimnevard
    I completely agree, Tastecard, with all its restrictions and exemptions is all but worthless which is why they employ the auto renewal subscription ploy otherwise they would get no repeat business. And that clearly shows then you try to cancel as they are intransigent on this and repeatedly state their T and Cs at you endlessly. I do feel there needs to be better regulation around auto renewal processes, you should at least get a 'cool off' period of around 14 days to cancel.

    If this product is so good, what have the company got to lose by introducing this!!!
    • Quentin
    • By Quentin 19th Sep 17, 9:09 AM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    You keep posting on any thread you can find (this one is dead!) in your campaign.


    You need to accept your responsibility in all this - you agreed the ts + cs you now complain they are using when you took out your membership.


    When buying online don't just tick to say you have read and understood the ts + cs when you haven't - bound to end in tears!
    • kimnevard
    • By kimnevard 19th Sep 17, 11:22 PM
    • 8 Posts
    • 0 Thanks
    kimnevard
    Quentin, not sure why it bothers you what and where I post my comments! For your information, I have been through all my emails when I signed up to this and cannot find the terms and conditions anywhere so no wonder I didn't notice it was an auto renewal process. you repeatedly comment on posts about this, always citing that people should read the T and Cs, you sound just like Tastecard customer services. All T and C's are in small print, they are dense and the language is often inaccessible and that is deliberate, in my case I got this as a groupon deal and no T's and C's were in the emails. Also, why does a successful company that is supposedly offering a good product, need to employ these tactics? They may not be illegal, by they are immoral and disingenuous. For those who have had their cards automatically renewed, where is the harm in refunding people who no longer need the card? Surely if the business so successful, they won't have to do this that often!? As a so called gesture of goodwill, they offered to refund me £6, why? when I haven't used the card in the whole time I have had it and no longer want it, what is the point. If they can offer a refund, why not for the full amount?
    Last edited by kimnevard; 20-09-2017 at 9:41 AM.
    • Quentin
    • By Quentin 20th Sep 17, 10:29 AM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    The Groupon pointed you to the tastecsrd ts & cs.

    Ts & cs are generally referred to as "small print".

    All businesses have them! Ts & cs protect both parties. Hardly immorsl!

    Groupon refers to them as fine print.

    Others have pointed out that this is entirely your fault, and the best you can hope for is a goodwill gesture. But that's unlikely to be increased the way you have approached this issue
    Last edited by Quentin; 20-09-2017 at 10:32 AM.
    • kimnevard
    • By kimnevard 20th Sep 17, 12:37 PM
    • 8 Posts
    • 0 Thanks
    kimnevard
    Why oh why are you so concerned to keep responding to my posts citing the Tastecard company line? Do you work for them? I notice you seem to seek out tastecard posts. I know your view, I have heard it, I don't happen to agree with it, so please move on and feel free to ignore me as I shall you.
    • Quentin
    • By Quentin 20th Sep 17, 7:45 PM
    • 34,497 Posts
    • 18,464 Thanks
    Quentin
    I am not particularly citing any ones line as such. Just trying to point out the futility of arguing the ts + cs which you agreed.


    They offered a goodwill gesture which you aren't happy with.


    Your legal remedy is to challenge the fairness of the conditions you agreed in court.


    There is a rant forum here that lets you have a go at companies you are unhappy with and let off steam if that's your objective. (Praise. vent and warning). That is more appropriate for your campaign against tastecard
    • sticky111
    • By sticky111 13th Feb 18, 1:49 PM
    • 3 Posts
    • 9 Thanks
    sticky111
    My situation is slightly different

    I took out the £1 3 month trial using a prepaid card that could not be charged the £40 at the end of the trial

    near the end of the trial I tried to phone them a couple of times to cancel but gave up as the line was engaged each time

    They then tried to charge me but could not - I received an email saying they would continue to try to charge me for the next 30 days

    Now 3 months down the line I receive another more threatening email saying they still cannot charge me & that

    "... N.B !!!8211; We can!!!8217;t accept cancellation requests for this renewal if not previously cancelled in line with our Terms & Conditions ... "

    Looks to me like possibly the next email will be a threat to hand over the "debt" to a debt collection agency ?

    Has anybody had this happen i.e. debt collectors getting involved
    Originally posted by Inigo Montoya
    Hi, can I ask what happened in the end with this? Did they continue to pursue it? I'm in a similar position now - they've not been able to take payment as my card details have changed. I don't want to continue with another year's membership and am tempted just to leave it in the hope that it will be cancelled.
    • DCFC79
    • By DCFC79 13th Feb 18, 5:56 PM
    • 30,918 Posts
    • 19,548 Thanks
    DCFC79
    Hi, can I ask what happened in the end with this? Did they continue to pursue it? I'm in a similar position now - they've not been able to take payment as my card details have changed. I don't want to continue with another year's membership and am tempted just to leave it in the hope that it will be cancelled.
    Originally posted by sticky111
    Have you looked to see if you can cancel the direct debit via online banking ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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