MoneySaving Poll: How do you rate your bank account's service?

Former_MSE_Sam_M · 6 February 2017 at 3:11PM

Poll started 6 February 2017

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Click here to vote in the poll

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Thanks!

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Kered · 12 February 2017 at 7:42PM

I have seen this poll a few times over the years but I have yet to see the definition of 'customer service' and how it relates to my account.

Is it how they respond when I contact them? if so, what if I never have to contact them? (as is the case)
Does this mean that they get a good rating or is it the account that gets a good rating?

MoneySaving Poll: How do you rate your bank account's service?

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