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  • FIRST POST
    • Campden
    • By Campden 21st Apr 17, 9:35 AM
    • 187Posts
    • 35Thanks
    Campden
    Tracking Royal Mail 2nd class
    • #1
    • 21st Apr 17, 9:35 AM
    Tracking Royal Mail 2nd class 21st Apr 17 at 9:35 AM
    A 2nd class small parcel sent with RM has not arrived.
    The tracking says it was delivered on the 18th, the recipient says it wasn't and has opened a case.

    Royal Mail phone help says
    there is no tracking on second class parcels
    I cannot dispute the tracking because it does not happen
    the reference number is in the wrong format for RM tracking
    the RM website page I am looking at must be wrong.



    Because they don't have tracking and don't keep records they cannot help, nor could the delivery office. I must wait 15 days and then claim compensation.

    I don't want compensation, I should prefer the parcel to be found and delivered, but I believe that the further we get from the delivery date, the less likely anyone is to remember what happened.

    Can anyone suggest how I can dispute or query the alleged delivery?
Page 1
    • martindow
    • By martindow 21st Apr 17, 10:39 AM
    • 6,913 Posts
    • 3,782 Thanks
    martindow
    • #2
    • 21st Apr 17, 10:39 AM
    • #2
    • 21st Apr 17, 10:39 AM
    How can RM say they have no tracking if you can see it as delivered?

    It could well be with a neighbour - have you asked the recipient to check. Neighbours can often be weird, holding onto parcels and not telling the recipient they have it.
    • jon81uk
    • By jon81uk 21st Apr 17, 10:56 AM
    • 712 Posts
    • 439 Thanks
    jon81uk
    • #3
    • 21st Apr 17, 10:56 AM
    • #3
    • 21st Apr 17, 10:56 AM
    Did you pay for signed for service? If not I don't think Royal Mail class regular post as a tracked service?
    • ballisticbrian
    • By ballisticbrian 21st Apr 17, 11:01 AM
    • 2,887 Posts
    • 1,686 Thanks
    ballisticbrian
    • #4
    • 21st Apr 17, 11:01 AM
    • #4
    • 21st Apr 17, 11:01 AM
    What happens when you go into the case and update the tracking by putting in the number?
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
    • molerat
    • By molerat 21st Apr 17, 11:17 AM
    • 15,989 Posts
    • 10,170 Thanks
    molerat
    • #5
    • 21st Apr 17, 11:17 AM
    • #5
    • 21st Apr 17, 11:17 AM
    Is this the new system where all parcels handed over the counter get bar coded and show delivery but no tracking through the system ? The track and trace page now asks to input a 9-27 character number instead of the old ending in GB quote.

    If you have proof of postage with that number on then you are protected from a Paypal claim.
    www.helpforheroes.org.uk/donations.html
    • mrcol1000
    • By mrcol1000 21st Apr 17, 11:48 AM
    • 4,193 Posts
    • 3,624 Thanks
    mrcol1000
    • #6
    • 21st Apr 17, 11:48 AM
    • #6
    • 21st Apr 17, 11:48 AM
    If online tracking shows this as delivered then you are protected from any claims (assuming it was for a sold item). Small parcels now come with delivery confirmation (not tracking). You can see when its been delivered but you can't see where it is before that.

    Really RM customer service staff should have explained the difference between delivery confirmation and tracking.

    I worry if you claim for a lost parcel then they may refuse it based on they have delivery confirmation.
    • custardy
    • By custardy 21st Apr 17, 12:04 PM
    • 31,894 Posts
    • 26,618 Thanks
    custardy
    • #7
    • 21st Apr 17, 12:04 PM
    • #7
    • 21st Apr 17, 12:04 PM
    A 2nd class small parcel sent with RM has not arrived.
    The tracking says it was delivered on the 18th, the recipient says it wasn't and has opened a case.

    Royal Mail phone help says
    there is no tracking on second class parcels
    I cannot dispute the tracking because it does not happen
    the reference number is in the wrong format for RM tracking
    the RM website page I am looking at must be wrong.



    Because they don't have tracking and don't keep records they cannot help, nor could the delivery office. I must wait 15 days and then claim compensation.

    I don't want compensation, I should prefer the parcel to be found and delivered, but I believe that the further we get from the delivery date, the less likely anyone is to remember what happened.

    Can anyone suggest how I can dispute or query the alleged delivery?
    Originally posted by Campden
    If its scanned as delivered on a 2D then I expect is is delivered (at least somewhere)
    • theonlywayisup
    • By theonlywayisup 21st Apr 17, 4:54 PM
    • 10,133 Posts
    • 6,816 Thanks
    theonlywayisup
    • #8
    • 21st Apr 17, 4:54 PM
    • #8
    • 21st Apr 17, 4:54 PM
    A 2nd class small parcel sent with RM has not arrived.
    The tracking says it was delivered on the 18th, the recipient says it wasn't and has opened a case.

    Royal Mail phone help says
    there is no tracking on second class parcels
    I cannot dispute the tracking because it does not happen
    the reference number is in the wrong format for RM tracking
    the RM website page I am looking at must be wrong.



    Because they don't have tracking and don't keep records they cannot help, nor could the delivery office. I must wait 15 days and then claim compensation.

    I don't want compensation, I should prefer the parcel to be found and delivered, but I believe that the further we get from the delivery date, the less likely anyone is to remember what happened.

    Can anyone suggest how I can dispute or query the alleged delivery?
    Originally posted by Campden
    You do NOT need TRACKING for eBay or Paypal cases. You need PROOF OF DELIVERY.

    The new QR codes on parcels give POD.

    Add the QR code number (you call it tracking) to the case.
    "I suggest you read who's thread this is and you will find its MINE". sic
    • Campden
    • By Campden 21st Apr 17, 10:12 PM
    • 187 Posts
    • 35 Thanks
    Campden
    • #9
    • 21st Apr 17, 10:12 PM
    • #9
    • 21st Apr 17, 10:12 PM
    I have added the tracking to the case.
    I do believe the buyer and will refund, if he ever confirms his address.
    I will not be claiming compensation, it's far too fiddly for a refund of the postage only.

    But I am shocked that a customer service person on the Royal Mail's help line knows less about the system than contributors here.
    Or perhaps I would have got a different result if I had used the phrase delivery confirmation instead of tracking.
    I can always ring again tomorrow and see if that helps.

    Thanks to all for your suggestions.
    • soolin
    • By soolin 21st Apr 17, 10:35 PM
    • 58,437 Posts
    • 41,365 Thanks
    soolin
    I have added the tracking to the case.
    I do believe the buyer and will refund, if he ever confirms his address.
    I will not be claiming compensation, it's far too fiddly for a refund of the postage only.

    But I am shocked that a customer service person on the Royal Mail's help line knows less about the system than contributors here.
    Or perhaps I would have got a different result if I had used the phrase delivery confirmation instead of tracking.
    I can always ring again tomorrow and see if that helps.

    Thanks to all for your suggestions.
    Originally posted by Campden
    I don't quite follow you, what have RM said that is wrong? The new system for standard parcels is NOT tracked , it merely has confirmation of delivery. What other result do you want?

    As item shows as delivered you wouldn't be able to claim compensation anyway. If item didn't show as delivered then using proof of postage you would have been able to claim the item cost plus postage.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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