Refund to voucher when paid by credit card

cc1978_2 · 21 November 2017 at 4:09PM

Hi,
I am wondering if someone can help. I recently bought lots of items from an online retailer. For argument's sake, let's say £500 worth. I paid £100 by voucher and £400 by credit card.
I then returned £200 of goods, retaining £300 worth.
The retailer has refunded £100 to the voucher and £100 to the credit card.
Obviously, I wanted to use the £100 voucher towards the goods that I retained!
To my mind this is forcing me to spend more money with the retailer when there is nothing else I want to buy with the voucher.
The full amount of the refund due (£200) is less than the total balance that was made up by credit card (£400), so to my mind it should be refunded to my credit card.
Is the retailer allowed to do this?

IAmWales · 21 November 2017 at 4:13PM

Yes, they are.

The only way to get around it is to return all the goods and re buy those you want with the gift card.

Shakin_Steve · 21 November 2017 at 6:55PM

I didn’t know that. Every day is a school day.

chattychappy · 22 November 2017 at 10:38AM

It would come down to the T+Cs that you agreed to when you obtained the voucher(s) and when you made the purchase.

I disagree that it is necessarily the case that they are entitled to apply the refund in the way they did. In the absence of any mention in T+Cs, the fairest way would be pro-rata both amounts - ie refund £40 in voucher, and £160 to the card.

If you're within the period of time during which you can return everything for a refund, then you have some bargaining power. Why not ask them to handle the transaction the way you wanted, else you'll return and re-buy, as suggested by IAmWales?

Refund to voucher when paid by credit card

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