Under Armour Return

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missile
missile Posts: 11,689 Forumite
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edited 3 October 2017 at 5:19PM in Praise, vent & warnings
Heads up :mad:

I have previously purchased great merchandise from Under Armour. Unfortunately my recent order was not what I expected and I am trying to return it.

There is no returns address, website states I must first obtain a returns authorisation and label.

Their website does not recognise my order number
Sorry, the order you're trying to track wasn't found. Please check your records and try again. If there is an issue, please contact customer service.

Their web address customerservice.uk@underarmour.com
Right now, we’re unable to reply to any emails sent to this address, so we’re offering the following options for getting in touch: · Live Chat via http://underarmour.custhelp.com/
· Twitter at https://twitter.com/AskTeamUA
· By phone at 1-888-727-6687

Live Chat via http://underarmour.custhelp.com/
We cannot help "international returns" phone 00-888-727-6687

00-888-727-6687 Number is not recognised, please check and try again

1-888-727-6687 Number is not recognised, please check and try again

They offer "help" on their facebook page. I posted a message and received this response
Under Armour typically takes a week or longer to reply.

Seems I have no other options(?) and I cannot return the item. :eek:

I shall not be buying online from them again.
"A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
Ride hard or stay home :iloveyou:
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  • LABMAN
    LABMAN Posts: 1,659 Forumite
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    http://www.underarmour.co.uk/en-gb/

    Contact

    Phone Support
    00800-82766871
    Mon-Fri from 8:00 - 16:00 BST
    Email
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    When you say "it is not what I expected", was it incorrect or just a change of mind? Are you trying to return within their generous 30 day returns period?

    You say you can't get the system to recognise your order, have you tried to login or use the guest login order details?

    Their Twitter response is usually within a few hours, perhaps try there.
  • missile
    missile Posts: 11,689 Forumite
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    LABMAN wrote: »
    http://www.underarmour.co.uk/en-gb/

    Contact

    Phone Support
    00800-82766871
    Mon-Fri from 8:00 - 16:00 BST
    Email

    00800-82766871 Number is not recognised, please check and try again
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • missile
    missile Posts: 11,689 Forumite
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    edited 3 October 2017 at 7:34PM
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    "it is not what I expected",
    not what I expected from the description and photo.
    I took delivery today
    The order does not show on my account. I have tried login as guest with the order details as printed on the advice note
    I have sent a message to their twitter account.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • agrinnall
    agrinnall Posts: 23,344 Forumite
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    Although it doesn't say so I think the number may be in the Netherlands, it's pretty clearly not a valid UK number.


    http://www.underarmour.co.uk/en-gb/contact-us.html


    There's a fax number on that page that definitely has a Dutch dialling code, but finding a fax machine may be easier said than done.


    Their head office customer service number in the USA is on this page.


    http://www.uabiz.com/company/contacts.cfm


    Or you can contact the board here.


    http://investor.underarmour.com/contactBoard.cfm


    Or you could Tweet Andy Murray, who may be their highest profile sponsered UK sportsman.
  • missile
    missile Posts: 11,689 Forumite
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    agrinnall wrote: »
    Although it doesn't say so I think the number may be in the Netherlands, it's pretty clearly not a valid UK number.


    http://www.underarmour.co.uk/en-gb/contact-us.html


    There's a fax number on that page that definitely has a Dutch dialling code, but finding a fax machine may be easier said than done.


    Their head office customer service number in the USA is on this page.


    http://www.uabiz.com/company/contacts.cfm


    Or you can contact the board here.


    http://investor.underarmour.com/contactBoard.cfm


    Or you could Tweet Andy Murray, who may be their highest profile sponsered UK sportsman.[/QUOTE] That could be the best suggestion :rotfl:
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    Well you have a generous 30 day returns under their policy.

    Their return form is here https://www.underarmour.de/on/demandware.static/-/Sites-EU-Library/default/dw4623d805/pdf/UK-Returns-Form.pdf

    If you paid by Paypal, you may be eligible for a free return, how did you pay? Although UA do offer free returns if you can get your order number to work on their site.

    *note on the returns form they drop the 0 - have you tried the telephone number using the UK format 0800 (rather than 00800)? Just a thought....
  • missile
    missile Posts: 11,689 Forumite
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    edited 4 October 2017 at 12:16AM
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    I have read their returns policy. The issue is getting UA to honour that policy. You call it generous. I call it very poor after sales service. I also know that I am entitled to return any item within 14 days per EU Law, but it is proving very difficult to exercise my right to a refund.

    Under distance selling regulation it does not matter what method of payment was used.

    0800-... does not work either.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • theonlywayisup
    theonlywayisup Posts: 16,031 Forumite
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    missile wrote: »

    Under distance selling regulation it does not matter what method of payment was used.

    I didn't ask because it made a difference to "distance selling regulation" (doesn't exist) I asked because it may be an easier route to getting your money back.

    I'll leave you to it, you seem to know all you need to know.

    BTW, this board isn't for help.
  • jon81uk
    jon81uk Posts: 3,773 Forumite
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    All the details on returns are here https://www.underarmour.co.uk/en-gb/returns-and-exchanges.html

    Looks quite striahgt forward to me, I logged in and saw my recent orders were already over 30 days old.
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