HSBC - Safeguard update information

I received a letter saying HSBC can no longer provide banking service for my business. It turns out I had filed a letter asking for safeguarding details. One letter a month prior to this letter.. I told them they should have rang me or asked the branch to stop me next time I was in. NO, they said they sent two letters... Oh no, it was one, I file everything!
After some research about the safeguarding procedure, I have discovered some problems and since the HSBC said they would not be revisiting their decision in the letter, past problems with head office procedures and closing branches. Despite their apology and asking me to fill in forms etc. I have now looked at other banks... A number of which have cheaper charges, and RBS had a bank manager rather than having to send me to a head office for a business manager... or deal with online or telephone banking, so goodbye HSBC hello RBS.
The sad thing is the branch its self was good but they are closing due to customers not going in, and yet the banks don't allow the branch to provide a full service. Its a shame the staff at the HSBC branch suffer due the head office and the bank safeguarding system inept performance.

Ive had a terrible time with this. I can't believe HSBC would treat a customer who's account has never been in the red this way. They told me I had to do the interview and gave me a date. I sat by the phone fuming, waiting for the call and no one called me. Then a few weeks later, whilst abroad with my young family, HSBC then froze my account, all my direct debits to suppliers failed, my own salary was unpaid an we had no access to any money. I was totally stranded abroad and had to cover the return trip on credit cards. I had to wait a week after the freezing of my account to get an interview, during which time I was told computer says no, you can't access your account until you've done the interview. I now have a VAT return to complete but can't even print a statement. When I did the interview, which was simply bizarre "Do you intend to keep a large amount of money in your account ? " was one question. I also had to provide details of all my suppliers, my costs and outgoings - much more than HMRC have ever asked for. It took an hour and a half. When I asked how long before my account would re open so I could continue to run my business, I was told "There's no time frame, we'll write to you". I have to pay my mortgage next week but I haven't received my salary so will be unable to do so. Today I had reams of emails from paypal for business costs that have bounced back that Im having to cover on personal credit. This has been such a ham fisted !!!! up, I cannot begin to express how angry I am. I will be closing my account and anyone else who's had this experience, I urge you to post it on HSBC Facebook page.