Capquest debt from 2000

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Hello i am posting on behalf of my grandparents. They have received a letter from a DCA called Capquest. The letter states they owe over £3,000 to a bank from 2000. They have no idea what this debt is about. My question is the debt being 17 years old!!! do they legally have to worry about this? They are almost certain they never had loan, credit card or anything from the bank stated on the letter. Any advice would be appreciated.

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