The Top Easy Access Savings Discussion Area

golfpunk_2 · 6 October 2009 at 11:04PM

Just noticed there is another thread with pages and pages of complaints about Citibank customer service and this Flexi Saver 6 activation lark. Guess I got off relatively lightly then taking 3 days and waiting 30 odd mins on the phone

Anyway, I tested it by transfering a tenner from my Barclays current account which uses the Fast pay thingy...it took 4 working days ! Even of Citibank doesn't use the scheme, it should accept it much quicker surely. Anyway, gonna do a transfer back and see if it works. Always best to make sure it works well both ways before committing any big sums to this bunch of jokers. Don't want to have to ever call them again. I also noticed the website doesn't work with Firefox. Pathetic customer service, pathetic IT systems. Should be renamed Sh*tibank ..The Fed should have let them go under and saved us all this grief :rolleyes:

Mr._H_2 · 6 October 2009 at 11:07PM

I don't know why Citibank bother with a separate operation under the Citibank brand when they already have an operation that seems to work pretty well - Egg.

golfpunk_2 · 6 October 2009 at 11:24PM

Beware, Citibank Flexsaver 6 does not allow you to add a new payee. So the only account you can send money out to is the one that you nominated at application time. Inflexible and pretty pathetic really ! Don't know if thats just a bug in the webpage or its a security thing. Suspect its a stupid bug. Others have complained about this in the other Citibank thread.

Anyway lets see if my transfer gets back in 4 days..

Yup, I have an egg account too and thats OK.

grimsby · 9 October 2009 at 11:25AM

My wife spend 5 hours on the phone and still failed to get through. She eventually managed at about the 5th attempt and ended up speaking to a rude lady in their India call centre who my wife found very difficult to understand.

Re send cash from only the nominated account. I've send cash from several other accounts by simply sending from my on line banking to my Citibank sort code and account number. It took only 24 hours.

Overall - painful but worth it for 3.3%.

Mr._H_2 · 9 October 2009 at 11:33AM

grimsby wrote: »

Re send cash from only the nominated account.

golfpunk was talking about withdrawing money from the citibank account, not adding to it. He said you cannot add payees so can only pay out to one place.

noh · 9 October 2009 at 11:42AM

golfpunk wrote: »

Beware, Citibank Flexsaver 6 does not allow you to add a new payee. So the only account you can send money out to is the one that you nominated at application time. Inflexible and pretty pathetic really ! Don't know if thats just a bug in the webpage or its a security thing. Suspect its a stupid bug. Others have complained about this in the other Citibank thread.

Anyway lets see if my transfer gets back in 4 days..

Yup, I have an egg account too and thats OK.

No its not a bug. Transfers out are allowed only to the nominated account.
The same as with the AA, A+L and ING and probably many others.

From the user guide

".............For your security, you can only withdraw money by making a transfer to the nominated account you chose during your application."

The problem is that they seem to be using the same interface as they do for their bank accounts so you have the option to try and enter a new payee but the system then won't accept it as additional payees aren't allowed on the saver account.

M3_Sussex · 9 October 2009 at 1:00PM

I must be blessed. I just called Citibank to activate my account and was talking to someone within 10 seconds.

Money_Saving_Forever · 12 October 2009 at 1:58PM

golfpunk wrote: »

Beware, Citibank Flexsaver 6 does not allow you to add a new payee. So the only account you can send money out to is the one that you nominated at application time. Inflexible and pretty pathetic really ! Don't know if thats just a bug in the webpage or its a security thing. Suspect its a stupid bug. Others have complained about this in the other Citibank thread.

Anyway lets see if my transfer gets back in 4 days..

Yup, I have an egg account too and thats OK.

I will have the same problem as you but I am hoping that by adding my name as a joint account holder I can operate using two diff current accounts to transfer in/out..

Money_Saving_Forever · 12 October 2009 at 2:07PM

What a god damn joke! You press option 1 and a recorded message plays followed by a prompt dead tone.. you go for option 2 and you could be waiting anything up to an hour!!! And !!!!!! when will these corporate greedy mofo's learn that call centres in India just don't cut it! I'm indian by the way and I can't stand their accent not to mention their attitude when they can't understand or answer questions properly!!! So I filled in my passport details online and it still failed verification so I have to send a certified copy.. totally annoyed as they couldn't even email this info, instead I have to find out myself! I have already sent in the proof of address so gotta waste more time and money posting.. and worse still I have come to MSE to check other people's experience and it's now making me think twice...argghhhh.. I hope the 3.3% is worth it in the end coz the only alternative is Lloyds which is 3.something %.. Well done to those who have managed to open and good luck to all who are in the process.. Hopefully once open we don't/won't have to speak to the call centre again...ever Lol

M3_Sussex · 12 October 2009 at 2:46PM

Strange, because when I called, I spoke to a British guy. He answered almost instantly.

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