Talk Talk

stebiz · 18 July 2014 at 11:06AM

I'll try and keep this brief.

Moved into temporary accommodation for 9 months. Took out broadband and tv/phone with TalkTalk. Got told at the time it was a 18 month contract.

Now moved out and have 10 months to pay - only took it out after living there a month.

They now tell me that it was a 24 month contract and that I have £13 a month to pay to end it = £195

Any thoughts how to get about this being reduced? How do I see my contract. I never signed anything and it was 18 months I was told on the phone.

macman · 20 July 2014 at 2:51PM

You don't have 10 months left to pay, you have 15.
But why did you take even an 18m minimum term contract if you knew you were moving after 8 months?
The minimum term should be in your T&C's, either by post or on your online a/c. In the absence of any other evidence, it's very hard to prove what you were offered.
You don't need to sign anything, you are still in a legally binding contract.

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