Flight delay and cancellation compensation, KLM/AF ONLY

Mo2CCs wrote: »

Hello
This is the first time (luckily) i have had to do this but wanted some advise of what to claim for
trip included 2 flights
Original flight was delayed so the connection to final destination was missed.
I was transferred to another flight from different airport (food voucher and transfer voucher included)
this flight was then delayed and then cancelled.
Due to the limited flight availability i was then flown to another airport nearer to destination and had a 3 hour coach to final destination.
original ETA was 1430 - actually arrived 2345

I guess i should claim for delayed arrival even though there was a cancellation ?

any advice greatly recd.
thank you

Hi Mo2CCs,

Put in a claim and see what happens.

You're probably due compensation but without more detail it's hard to say for certain.

Good luck.

Hello All,

Just to update I emailed Air France direct and received a response last night.

We had our flight cancelled from Ljubljana to Paris en route home to Manchester and we have been offered the following:

€250 per passenger
The cost of the hotel for our overnight stay.

Does this seem correct. I get the impression they've done the distance from Ljubljana to Paris CDG rather than the full distance back to Manchester.

Thanks in Advance

JPears wrote: »

The fuel issue at Amsterdam really isn't an EC, it is inherent in running an airline - no different to a fuel truck breaking down or similar. KLM and the airport should have back up plans in place. since Schipol airport basically IS KLM I don't think they have an arguement. KLM have the ability to claim against a third party for losses.
I suspect you may need to go to court if KLM don't give in when you send the NBA.

photome wrote: »

thanks guys. i will give it some thought and may go down the NWNF route.

my first flight would have been due to leave amsterdam for norwich at about 0915 so that was soon after the problem, it doesnt really explain why we got on it at Norwich at 1000 and it didnt leave untill 11.

it was chaos at Schipol with so many people waiting for rescheduled flights

Caz3121 wrote: »

When they missed their ATC slot with the delay they need to request a new one. From what you posted it sounds like they boarded everyone as soon as they could to be able to show they were ready to leave as soon as an ATC slot was issued...which turned out not to be till 11 (I have boarded flights before where they actually tell you that they have an ATC slot of 09:30 but they boarded everyone at 08:00... they can then state they are ready and possibly 50% of the time we have left earlier)
It may have been worsened by the issue at Amsterdam, Although a huge airport they will have a finite number of stands so they will need to get planes out to free up the gates for planes coming in. Huge amount of planning in this stuff and nightmare in these sort of circumstances

good luck - the NWNFs can be a pretty good at telling you when there is no claim so hopefully will be positive

UPDATE

KLM as i said refused compensation.

I went to Bott who told me thet KLM initailly refused them as well.

they then gave them 14 days or they would take them to court ( i know i could have done it but this way was less stress and more expensive :eek:)

I have now received 2 payments of £342 each from Bott

My in-laws had a flight from China to the UK where their section from Amsterdam to Edinburgh was first cancelled, then they issued them a ticket they couldn't use (due to visa issues) via Ireland, and finally the flight they were allocated on was delayed by an hour, making the whole delay over 6 hours. They also weren't offered any food or drink by the KLM staff either.

I was wondering before demanding compensation whether or not in this scenario you are due compensation for a "long haul" flight, as it's part of a sector of a long haul flight, or whether because it's a short haul sector of the flight you would only be due compensation from the airline for this sector as the previous sector was from Guangzhou to Amsterdam.

Any ideas?

My wife and I flew in June with KLM from Strasbourg to Krakow via Amsterdam. When we arrived in Amsterdam we were informed that the next leg of our journey had been cancelled and we would have to fly the next day. I put in a claim for compensation but today I got the following response:

"Per our records, I note that the above mentioned flight was delayed due to Air Traffic Control (ATC) restrictions as a consequence of adverse weather condition in Amsterdam (thunderstorms). In line with current legislations, such conditions are considered to be beyond the control of the airline and do not entitle passengers’ for compensation. Hence, we must respectfully decline your request for compensation."

I don't remember there being thunderstorms in Amsterdam that day. Also, when we looked at the departures board most of the other flights still seemed to be running. I get the feeling they're just trying to fob us off and get out of paying it. Is there anywhere that I can check this and what is the best way of proceeding with this?

Thanks in advance.