Geek Squad phone insurance and mis-selling to cus

I purchased this insurance with my phone over a year ago I was convinced by their sales man to take up their excellent insurance which would give me a brand new phone if It should ever get damaged told the difference in their insurance is if I damaged or lost my phone I would get instant replacement with a brand new phone unlike the insurance with my bank for 4.99 a month that by paying 13.99 a month I was fully covered for a brand new phone if I should ever be in this position so I decided to go with their insurance. Only 14 months later I break my screen to go in store to be told I will be given a refurbished phone in 24 hours nothing on their leaflet is shown to you states it will be a refurbished handset just replacement phone so you pay 13.99 a month a 60.00 excess for a second hand phone their excuse it’s in the small print yet staff say something completely different so I asked for money paid in premium to be reimbursed as I had been told otherwise by staff again I am told this is not possible absolutely disgusting that staff are misinforming customers and when questioned simply told it’s in small print so staff are able to lie to customers to gain sale nothing on the leaflet used to gain sale but somewhere in small print they put this clause if open and honest at point of sale no way would I have paid additional £9 per month seems if it’s in the small print the staff can say whatever they wish to make a sale