Quidco Question and Answers

Hello everyone!




@weebit Quidco compare purchases can take up to 2 months to track into your account, please make sure you have verified it though on the Quidcare Support tab


@robrooo – unfortunately because the order was cancelled it will decline the claim you raise. Do raise the claim anyway as it will e up to eBay whether or not they decide to honour it.


@vixtagirl – Unfortunately we do not have the details of the specific place that this was paid to. I regards to getting in contact with a member of staff at Dell, you will need to ask for someone in the affiliate marketing department. Hope this helps!


@Monkey82 : I'm very sorry you feel this way please be assured that this retailer does in fact pay out cashback. We monitor declined purchases and our retailers on a regular basis. If we find that a retailer is not paying cashback then we would remove them from the site. As we have no cause for concern yet with Jackpot City, there's no need to worry they are just a bit behind at the moment but be assured that we are working on it.


@P2TKL: If you can raise a support ticket to our Quidcare team on the following link please: http://www.quidco.com/help/#967 somebody will get back to you within the next 48 hours.


@andrea_louise: if you can raise a ticket on http://www.quidco.com/help/#967 , we can get an update for you, I'm very sorry it has taken so long already.


@rummy: I understand your concern. There are various factors as to why purchases may not track, and as I say it doesn't mean that they won't get paid. Also it may be worth noting that just because a purchase tracks this doesn't guarantee payment either, as we can never guarantee cashback until it is confirmed. I do understand that it is a lot of money so of course it is completely your choice. In regards to the Experian cashback unfortunately they were one of the few retailers that did not accept cashback claims, so regrettably in a case like that if a purchase doesn't track there is nothing that we can do.


@point3: What will have happened is that we closed your account as requested, but what we normally do is reply and then put the ticket on hold. The details we hold on the system are only payment details (bank account, sort code, possibly card number if you signed up to in-store cashback) and of course your name and email but only if you have put these in yourself, please be aware once an account is closed these details are removed. Can you send us an email at [EMAIL="members@quidco.com"]members@quidco.com[/EMAIL] so we can check whether the account is definitely closed, thanks.


@chrissyG: can you please raise a support ticket with our Quidcare team so we can check what status your purchase is in, thanks. http://www.quidco.com/help/#967


@jak: techspec is right it's every Thursday now, and it can take a few days to appear in your bank account, hope that helps.


@geriann: For on;ine cashback you will need to link your account to your bank account or Paypal. For in-store purchases (please check our site for a list of participating retailers) you will need to register a debit or credit card.

[QUOTE=quidco Company Representative;57729627]Hello everyone


@chrissyG: can you please raise a support ticket with our Quidcare team so we can check what status your purchase is in, thanks. http://www.quidco.com/help/#967



i have already done so already below is the response;
Quidcare

11 Oct 12 at 06:45
We're delighted to tell you that your Hastings Direct Car Insurance cashback claim has been approved and now we're just waiting for them to confirm your cashback.
Once your cashback is confirmed and received by Quidco, we'll update your claim to "confirmed" status in your Activity Page.



i have contacted the team via the link requesting an update, but hastings direct is marked as faster paying which clearly is untrue.