Company offering UK business grants

NorthLondonconsumer
NorthLondonconsumer Posts: 2 Newbie
in Consumer rights
A friend bought over the phone, access to a business directory and paid £189 first instalment with his debit card. He has been sent username and password but not logged in. I believe it is a poor deal and the material is available via the internet. Is it possible to
a) insist on a refund
b) stop the second payment
He has not used the login or password.

Do consumer rights for telephone purchases apply in this case

Their site has the following cancellation policy

"Usual cancellation periods do not apply due to the fact that our material may be copied much like software, all transactions are final and non-refundable. It is tax-deductible as a business expense."

Comments

  • Nodding_Donkey
    Nodding_Donkey Posts: 2,738 Forumite
    First Anniversary First Post
    If it's a business to business transaction there are no 'consumer' rights.
  • NorthLondonconsumer
    NorthLondonconsumer Posts: 2 Newbie
    He is an individual looking to set up a business so contacted them after finding them on line, Does that make it a business to business transaction.

    And could he still cancel the second payment?
  • Caz3121
    Caz3121 Posts: 15,541 Forumite
    Name Dropper First Anniversary First Post
    he would have been entering into the contract as a business
    Cancellations should be covered in the T&Cs
  • cookie365
    cookie365 Posts: 1,809 Forumite
    NorthLondonconsumer wrote: »
    He is an individual looking to set up a business so contacted them after finding them on line, Does that make it a business to business transaction.
    Yes
    NorthLondonconsumer wrote: »
    And could he still cancel the second payment?
    Only if the T&Cs he agreed to allow it.
This discussion has been closed.
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