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***HELP*** BW Legal FINAL NOTICE

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2

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  • Thistle1010
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    @Lamilad Thank you I have made the amendments as advised. I hope this is now suffice. Would you advise using any of the facts mentioned in my opening post in my email to BW Legal denying the fine?
  • Coupon-mad
    Coupon-mad Posts: 131,690 Forumite
    Name Dropper First Post Photogenic First Anniversary
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    IMHO it is only worthwhile mentioning this fact - but why is that, are they going to an old address?
    I have not had any letters prior to the one received on 13 march 2017 from BW Legal

    I repeat - DO NOT tip them off about the fact the PCN contravention doesn't match what they are saying...you do not want to give them the chance to put their house in order.

    My signature tells you how to navigate the forum and find the NEWBIES thread. Read the second post of it.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Lamilad
    Lamilad Posts: 1,412 Forumite
    First Anniversary Photogenic Name Dropper First Post
    edited 19 March 2017 at 12:45AM
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    Would you advise using any of the facts mentioned in my opening post in my email to BW Legal denying the fine?

    I would send them a short but hard hitting letter denying the claim and letting them know that if they intend to pursue you they're in for a fight.

    Normally newbies are advised to search the forum and read lots of other threads in order to put an appropriate response together [I hope in the very least you have read the 'newbies' thread]. This is important because if you end up with a court claim (and you probably will) you'll need the info from other threads to know what you're up against and how to prepare. Plus you'll need to become adept at navigating the forum, using the search function etc etc.

    However, I'm gonna spoon feed you on this occasion (I needed to be spoon fed a few times, as CM will recall). I came across a letter by Gan on pepipoo written as a 'final notice' response to BWL. I've edited it and stuck a section 10 notice on the end.

    Feel free to edit some more if you want or others may advise further, then when your ready send it to [EMAIL="enquiries@bwlegal.co.uk"]enquiries@bwlegal.co.uk[/EMAIL] putting the ref no. in the subject line.


    "Dear BW Legal


    Thank you for your letter dated ******** Ref: ***********

    I deny any debt to Excel and will robustly defend any proceedings in court.


    In your letter you refer to a previous letter dated 10th February (“the first letter”). I advise you that this has not been received. The above letter titled “Final Notice” is the only communication I have received from BW Legal in relation to this matter. I find it wholly unreasonable for you to suggest that I have not responded to a letter that I did not receive.

    Had I received the letter I would have replied explaining why your client’s request for payment is without merit. As this is the first and only letter I have received from you I send this response to you now.

    For your information, I was the registered keeper of the vehicle in question at that time; however I firmly assert that I was not the driver and in the event of legal proceedings, will make such an assertion under a Statement of Truth. Under the Protection of Freedom Act 2012, your client has chosen not to use the provisions to hold the registered keeper liable.


    You may not rely on a selective reading and misrepresentation of Elliott v Loake to presume the contrary. The case of Elliot v Loake does not create any presumption of the identity of the driver - see case reference C8DP37F1, Stockport, 31/10/2016.

    I note your attempt to mislead me regarding your £54 legal costs. As you are aware, these cannot be recovered in the Small Claims court. Please note that signage at the time did not make mention of any contractually agreed charge to this amount. I also note your misrepresentation of the consequences of an adverse judgement.
    You are in breach of Chapter 11 of the Solicitors Code of Conduct.
    I refer you specifically to Indicative Behaviours IB 11.7 and 11.8

    TAKE NOTICE: If you persist in this course of action, I will report BW Legal to the CSA and SRA.

    You should consider this a Section 10 Notice which gives you 21 days to respond or I will make a complaint to the Information Commissioner’s Office (ICO). Further, if you and/or your client continue to process my data I will seek damages for distress for this continued data protection contravention. Vidal-Hall v Google [2014] EWHC 13 (QB) establishes that misuse of personal data is a tort and that damages for a breach of the DPA could include non-pecuniary damage. The case of Halliday v Creation Consumer Finance Ltd [2013] All ER (D) 199 provides authority that a reasonable sum for compensation would be £750 so you may consider yourselves and your clients on notice of my intention and the distressing effects on me, of your data mishandling.

    I trust this clarifies that the parking charge and your administration and/or debt recovery charges are none of my concern. Please refer the matter back to your client. As your client has no legal reason to pursue the registered keeper in this case I now consider this matter closed. Do not contact me again save to confirm your compliance with the section 10 notice.”

    I think frustration of contract may also be relevant in your case but as none of the others have mentioned I haven't put anything in the letter. If it is relevant it may be best saved for your court defence anyway.
  • Thistle1010
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    @Lamilad Wow, I simply cannot thank you enough for this very helpful provision. I have been doing some reading today but will absolutely clue myself up on what needs to be know for proceedings. I have sent them an email using your template as a guideline and I will keep you posted on future correspondence. I would like o take this opportunity to thank everyone involved in this post for your kind support, knowledge and guidance, as without you I would be up proverbial creek without a paddle.
  • gre24l18
    gre24l18 Posts: 16 Forumite
    First Post First Anniversary Combo Breaker
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    Lamilad - do you think I could resend this letter too? I am in a very similar situation to thistle1010. I have never started my own thread because people just seem to jump on the band wagon to say how silly I have been for ignoring since Nov 2013 but I naively followed the advice of my friends who told me to bin them letters.
    Anyhoo...long story short they left me alone for about a year or so but the letters started coming again once i'd moved. I came on here and sought advice this led me to send the first template letter. I have received a response with numerous photographs attached but they are from two years later (Aug 2015) they also state in the letter they do not intend to rely on POFA.
    Basically they have rebuffed the letter in which I sent which we knew they would and have basically given me 14 days to pay otherwise court action.
    I want to respond with your letter as it seems very well written and also want to raise the fact that the photographs are almost 2 years after the alleged offence.
    What are your thoughts?
  • claretmad62
    claretmad62 Posts: 190 Forumite
    First Anniversary
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    You really need to be starting your own thread, the Posters on here are great and very supportive...pretty much critical friends but that's what you need. Start up your own thread and give as much detail as you can...without of course naming the driver. Coupon-Mad, Redx, Umkomaas, & Lamilad to name a few are brilliant, so start a fresh and take on board their comments....and don't worry.
    cm62
  • Thistle1010
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    Lamilad wrote: »
    I would send them a short but hard hitting letter denying the claim and letting them know that if they intend to pursue you they're in for a fight.

    Normally newbies are advised to search the forum and read lots of other threads in order to put an appropriate response together [I hope in the very least you have read the 'newbies' thread]. This is important because if you end up with a court claim (and you probably will) you'll need the info from other threads to know what you're up against and how to prepare. Plus you'll need to become adept at navigating the forum, using the search function etc etc.

    However, I'm gonna spoon feed you on this occasion (I needed to be spoon fed a few times, as CM will recall). I came across a letter by Gan on pepipoo written as a 'final notice' response to BWL. I've edited it and stuck a section 10 notice on the end.

    Feel free to edit some more if you want or others may advise further, then when your ready send it to [EMAIL="enquiries@bwlegal.co.uk"]enquiries@bwlegal.co.uk[/EMAIL] putting the ref no. in the subject line.


    "Dear BW Legal


    Thank you for your letter dated ******** Ref: ***********

    I deny any debt to Excel and will robustly defend any proceedings in court.


    In your letter you refer to a previous letter dated 10th February (“the first letter”). I advise you that this has not been received. The above letter titled “Final Notice” is the only communication I have received from BW Legal in relation to this matter. I find it wholly unreasonable for you to suggest that I have not responded to a letter that I did not receive.

    Had I received the letter I would have replied explaining why your client’s request for payment is without merit. As this is the first and only letter I have received from you I send this response to you now.

    For your information, I was the registered keeper of the vehicle in question at that time; however I firmly assert that I was not the driver and in the event of legal proceedings, will make such an assertion under a Statement of Truth. Under the Protection of Freedom Act 2012, your client has chosen not to use the provisions to hold the registered keeper liable.


    You may not rely on a selective reading and misrepresentation of Elliott v Loake to presume the contrary. The case of Elliot v Loake does not create any presumption of the identity of the driver - see case reference C8DP37F1, Stockport, 31/10/2016.

    I note your attempt to mislead me regarding your £54 legal costs. As you are aware, these cannot be recovered in the Small Claims court. Please note that signage at the time did not make mention of any contractually agreed charge to this amount. I also note your misrepresentation of the consequences of an adverse judgement.
    You are in breach of Chapter 11 of the Solicitors Code of Conduct.
    I refer you specifically to Indicative Behaviours IB 11.7 and 11.8

    TAKE NOTICE: If you persist in this course of action, I will report BW Legal to the CSA and SRA.

    You should consider this a Section 10 Notice which gives you 21 days to respond or I will make a complaint to the Information Commissioner’s Office (ICO). Further, if you and/or your client continue to process my data I will seek damages for distress for this continued data protection contravention. Vidal-Hall v Google [2014] EWHC 13 (QB) establishes that misuse of personal data is a tort and that damages for a breach of the DPA could include non-pecuniary damage. The case of Halliday v Creation Consumer Finance Ltd [2013] All ER (D) 199 provides authority that a reasonable sum for compensation would be £750 so you may consider yourselves and your clients on notice of my intention and the distressing effects on me, of your data mishandling.

    I trust this clarifies that the parking charge and your administration and/or debt recovery charges are none of my concern. Please refer the matter back to your client. As your client has no legal reason to pursue the registered keeper in this case I now consider this matter closed. Do not contact me again save to confirm your compliance with the section 10 notice.”

    I think frustration of contract may also be relevant in your case but as none of the others have mentioned I haven't put anything in the letter. If it is relevant it may be best saved for your court defence anyway.
    Coupon-mad wrote: »
    IMHO it is only worthwhile mentioning this fact - but why is that, are they going to an old address?


    I repeat - DO NOT tip them off about the fact the PCN contravention doesn't match what they are saying...you do not want to give them the chance to put their house in order.

    My signature tells you how to navigate the forum and find the NEWBIES thread. Read the second post of it.
    Redx wrote: »
    they only need to act as a contractor for the landholder, there is no requirement for EXCEL to own the land and generally speaking very few of these companies own the land , they are supposed to act on behalf of the landholder, just the same as the cleaning company that may clean the toilets or the catering company that provides the food

    so to be clear, they do not have to "own the land" at any stage , now or 3 years ago or even 10 years ago

    but they DO have to have a contract with the landholder , or one that "flows" through to them through a managing agent on behalf of the landholder , so there could be several contracts that ultimately start with the landholder and end with excel having some authority to act , which will be subject to the terms and conditions of the contract , plus another one allowing B W LEGAL to act on their behalf

    this is contract law, not parking per se , so who owns the land may not matter as long as the correct contracts are in place

    try reading the lamilad court cases and outcomes for a start , it may help your understandings




    Alrighty, I have received a response from BW Legal to my email which I sent in response to the first letter I received from them. The letter I have received dated 5 April 2017 is as follows;


    Dear Sir


    Our Client: Excel Parking Services Ltd
    Account Number: XXXXXXXXXX
    Balance: £154.00


    We write in reference to the above matter and confirm Our Client's position below.


    Excels claim is for the sum of £154.00 and is in relation to monies (and legal expenses) owed pursuant to the PCN.


    The PCN contravention (as stated on the PCN) occurred on XX XXXX 2014 at Middlesbrough Leisure Park ("the car park"), where the vehicle bearing registration number XXXX XXX parked in a restricted area of the car park.


    We enclose photographic evidence of the contravention and copy of PCN.


    We also wish to draw to your attention that you were previously allowed 28 days from the date you received the PCN to dispute the PCN and/or appeal the PCN through an independent appeal service.
    Both of these options have now expired and your recourse for dispute is through the County Court process, which could increase your liability further.


    In order to prevent further costs from being incurred we would be grateful if you would contact us within 14 days from the date of this letter to pay the Balance.


    In the event you are unable to pay the Balance in full, please contact our helpful team, on the details above, to discuss our suitable payment options.


    We look forward to hearing from you within 14 days.
  • Thistle1010
    Options
    What should I do from here on in? Regarding the photographic evidence, they have only provided photos of the vehicle clearly parked within the lines, of which the parking space is a 'free parking' space and does not infringe upon emergency exit doors. The photos also do not show any evidence of driver identity nor do they show the driver leaving the leisure park, as stated as the reason for issue on the PCN (which is different to the reason stated given on behalf of the solicitor). With them seemingly having no hard evidence that an offence was committed, would it still be best practice to continue to reply to letters received?


    Your wisdom and advice would be most appreciated.
  • Lamilad
    Lamilad Posts: 1,412 Forumite
    First Anniversary Photogenic Name Dropper First Post
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    Usual advice is to ignore and await the inevitable court papers... but, personally I would send another email along the lines of

    "Dear Sirs,

    Thank you for your letter dated xxxxxxxxxx

    I note that this is a template response that addresses none of the important points raised in my email sent on xxxxxxxx

    In particular I note that you have failed to respond to my 'objection to processing' made under the Data Protection Act (DPA) and commuicated to you in the form of a 'section 10 notice'.

    This is a clear breach of ICO rules and as stated in my email I will now take this further in the form of a formal complaint to the ICO. I will also lodge a complaint with the Solicitors Regulation Authority (SRA) due to your unacceptable conduct in responding to my email by issuing an irrelevant template response that demonstrates a clear lack of interest on your part of the serious issues raised.

    I now advise you of my intention to pursue a claim for damages against BW Legal for misuse my personal data and the distressing affect this has had on me. A fully compliant 'Letter of Claim' will follow in due course in accordance with pre-action protocols under the Civil Procedure Rules.

    As you have clearly taken no notice of my previous correspondance I remind you that misuse of personal data is a tort as established by Vidal-Hall v Google [2014] EWHC 13 (QB) and that damages for a breach of the DPA could include non-pecuniary damage. The case of Halliday v Creation Consumer Finance Ltd [2013] All ER (D) 199 provides authority that a reasonable sum for compensation would be £750

    Should you continue your conduct, I will ask the court that an injunction is imposed against you as per Davey vs UKPC Ltd 2013.

    This is a serious matter, and you may wish to seek independent legal advice."
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