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  • FIRST POST
    • Outsider_83
    • By Outsider_83 29th Sep 17, 11:37 AM
    • 135Posts
    • 18Thanks
    Outsider_83
    Bank Mail going to Incorrect Address
    • #1
    • 29th Sep 17, 11:37 AM
    Bank Mail going to Incorrect Address 29th Sep 17 at 11:37 AM
    Hi All,


    I changed address around six months ago and duly updated by bank records. I noted that no bank documents were coming my way, then on a separate subject I had a complaint with the bank and their written responses were not coming to me. It appears all my mail was sent to my original address and has either went missing or been scrapped/not forwarded by the current occupier.

    Some of the information was of quite a sensitive nature and it alarms me that this has went to the incorrect address and possibly been seen by someone else. I have flagged this with the bank who have effectively said "it's not our responsibility and errors occur from time to time". I am not impressed with this response, do I have any rights at all?
Page 2
    • Outsider_83
    • By Outsider_83 13th Oct 17, 1:38 PM
    • 135 Posts
    • 18 Thanks
    Outsider_83
    Which bank?

    They sound thoroughly backwards.
    Originally posted by PeacefulWaters
    Danske bank.
    • Cotta
    • By Cotta 13th Oct 17, 3:01 PM
    • 2,610 Posts
    • 1,021 Thanks
    Cotta
    From reading elsewhere on the forum £75 sounds a little light?
    • alanq
    • By alanq 13th Oct 17, 3:32 PM
    • 3,899 Posts
    • 2,548 Thanks
    alanq
    Looking at the Financial Ombudsman's web site I see two cases of banks misdirecting mail.

    Mail sent to neighbour with whom there was a bad relationship (had been previously assaulted by him) causing severe distress. Awarded £200.
    http://www.financial-ombudsman.org.uk/publications/ombudsman-news/128/128-sensitive-data.html#cs1

    Mail sent to neighbour causing "trauma". Customer rejected bank's £50 offer and claimed £5,000. Ombudsman felt that the bank's offer was sufficient. That was 12 years ago so £75 seems about right now.
    http://www.financial-ombudsman.org.uk/publications/ombudsman-news/45/45_bankers_duty.htm
    • Outsider_83
    • By Outsider_83 8th Nov 17, 9:39 PM
    • 135 Posts
    • 18 Thanks
    Outsider_83
    Although I have a parallel issue with a different bank, I thought this one was closed off, however today a call from the bank revealed that they have issued several documents to the incorrect address. In addition to this despite having closed my credit card account seven months ago they have been regularly billing me the sum of £0. It took an hour to get this sorted today, the bank has now offered £120 in compensation is this about right?
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