Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Ben
    • By MSE Ben 23rd May 17, 12:53 PM
    • 38Posts
    • 4Thanks
    MSE Ben
    MSE News: Government childcare website dogged by technical issues continues to cause
    • #1
    • 23rd May 17, 12:53 PM
    MSE News: Government childcare website dogged by technical issues continues to cause 23rd May 17 at 12:53 PM
    Users are still having technical problems with government childcare websites two weeks after MSE first reported it...
    Read the full story:
    'Government childcare website dogged by technical issues continues to cause problems for parents'

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
Page 1
    • ooh_aah
    • By ooh_aah 23rd May 17, 3:07 PM
    • 3 Posts
    • 2 Thanks
    ooh_aah
    • #2
    • 23rd May 17, 3:07 PM
    Timescales
    • #2
    • 23rd May 17, 3:07 PM
    I managed to set up account and submit my details to check eligibility for the 30 hours free childcare (took me about 9 attempts as it kept crashing when setting up security questions) - Does anyone know how long it takes for HMRC to confirm eligibility and how this is conveyed?

    Thanks
    • cheesetoast
    • By cheesetoast 23rd May 17, 10:27 PM
    • 251 Posts
    • 162 Thanks
    cheesetoast
    • #3
    • 23rd May 17, 10:27 PM
    • #3
    • 23rd May 17, 10:27 PM
    I managed to set up account and submit my details to check eligibility for the 30 hours free childcare (took me about 9 attempts as it kept crashing when setting up security questions) - Does anyone know how long it takes for HMRC to confirm eligibility and how this is conveyed?

    Thanks
    Originally posted by ooh_aah
    You get a text message saying there's a message waiting for you - you log in (by re-following the route to register, as if you're registering afresh, but it actually detects you've already done it and logs you in - yes, i know...) and there'll be a message in there saying the outcome of your claim.
    • pinkvodkas69
    • By pinkvodkas69 11th Jul 17, 10:01 AM
    • 1 Posts
    • 0 Thanks
    pinkvodkas69
    • #4
    • 11th Jul 17, 10:01 AM
    • #4
    • 11th Jul 17, 10:01 AM
    Is anyone who has an account and has paid money into like me having problems logging in. As i have been unable to login for over 3 weeks and need to make a payment
    • richboxy
    • By richboxy 16th Aug 17, 1:59 PM
    • 4 Posts
    • 0 Thanks
    richboxy
    • #5
    • 16th Aug 17, 1:59 PM
    Childcare service technical issues
    • #5
    • 16th Aug 17, 1:59 PM
    I've signed up but not been able to pay money into my childcare account from day 1. I spent over an hour on the phone when i first reported the problem and was told to send a letter explaining the problem and any invoices i've had to pay to be refunded the 20p for ever 80p amount.

    I've not recieved any money or even a letter back. I still cant fund my account due to technical issues and i need to reconfirm in a few days time, despite not being able to fund my account since day 1. Its absolutely shocking and nothing short of a disgrace. The lack of communication and information and help on the issue is disgusting.

    Just tried calling again to get an update, but was told its over 30min wait on the phone. I havent got time for that!
    • haklor
    • By haklor 17th Aug 17, 9:50 AM
    • 1 Posts
    • 0 Thanks
    haklor
    • #6
    • 17th Aug 17, 9:50 AM
    • #6
    • 17th Aug 17, 9:50 AM
    I completely agree. The service is absolutely shocking.

    I had actually joined the scheme in February and on the face of it, all ran smoothly. But since renewing my eligibility in in May, it’s been a complete disaster. There have been a number of issues:
    1. No top up has been made to my account – I have to go through a long winded procedure to deposit the money to show I’ve added it. Withdraw the money and then pay the nursery myself. Then write a letter to a department to try and claim my top-up back. Which just feels like a giant black hole. No top-up since June and still no response or acknowledgement.
    2. Every time I log in it tells me I need to renew my eligibility – a ticket has been raised with IT… since beginning of July (took a while (about 3 weeks??) for anyone I was speaking to that this is actually an option). Another rather large black hole.
    3. Renewing eligibility – originally told 24hrs, but it can actually take up to 15 working days!!!
    4. They never seem to know what’s going on with your account no matter how many times you call.

    I’ve wasted hours of my life on hold, repeating myself like a broken record only to be passed onto another department to be placed on hold again for the line to be dropped.

    No consistency in messaging as to how long something takes.
    Timelines clearly don’t exist for any department in resolving issues.
    Trying to escalate it to speak to someone gets you nowhere. Expect to get a call back in say 3-4 days with no useful information other than call the main line back…

    By the end of this month, I’ll be waiting for 3 months of top-ups to be reimbursed.

    I’m not sure whoever set this system up has ever had to deal with money or send their child to nursery.

    Completely unacceptable.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,822Posts Today

7,132Users online

Martin's Twitter
  • Shana tova umetuka - a sweet Jewish New Year to all celebrating. I won't be online the rest of t'week, as I take the time to be with family

  • Dear Steve. Please note doing a poll to ask people's opinion does not in itself imply an opinion! https://t.co/UGvWlMURxy

  • Luciana is on the advisory board of @mmhpi (we have MPs from most parties) https://t.co/n99NAxGAAQ

  • Follow Martin