Quidco Question and Answers

Fizzydrink1807 · 19 February 2013 at 9:57AM

Hi
I have noticed that there is an offer on Quidco for cashback with a sky movies 30 day trial.
It says that it is available to new customers only.
Now does that mean new customers to sky or new customers to sky movies?

Many thanks

Loz · 19 February 2013 at 11:13AM

I ordered quite an expensive item through a store but later changed my mind yet the cashback is still showing as tracked and due to be paid shortly. How come Quidco hasn't picked this up and declined the payment? I don't feel that it is up to me to tell them yet feel guilty receiving the money for something that I not haven't bought! I have heard this happening quite a lot recently. Anyone else had this experience?

susancoat · 19 February 2013 at 2:53PM

I am not at all happy with the situation with AA home insurance.
I had to wait SIX months for them to decline my cashback - if they say I didnt buy this insurance through quidco why am I still paying by direct debit for said insurance? Surely they could have "decided" earlier than six months. Now I have put in a claim and have been told it will probably take another six months! One year is really too long for what should be a straightforward transaction. As well as the fact it may even be denied then. Rest assured I will never use AA again if this is the case.

glenbois · 21 February 2013 at 12:04AM

Hotel Pronto (if ever an inappropriate name was given for speed of cashback) April 2012, 10 months on and follow up from Quidco team is the usual cut and paste. Thank goodness they have responded with a bunch of waffle that gives no indication of when payment will be paid, doesn't give a response to my comment that I have started using TCB and has no opinion on whether the 1% over 180 days for cashback to be paid is accurate or will change when my payment is finally delivered.

All well and good in Quidco land, I am getting used to TCB, I wonder if I would have received more than the £1100 I have got so far from Quidco.

I wonder how quickly a 10 month claim will be resolved.

Patience is a virtue and I'm no Nun.

mum26 · 21 February 2013 at 12:13PM

Hi Rosie, my pet insurance has been sorted now thank you, Home insurance is nearly six months now though lol!

Thanks for your help yet again x

The_AA_Company_Representative · 21 February 2013 at 12:24PM

susancoat wrote: »

I am not at all happy with the situation with AA home insurance.
I had to wait SIX months for them to decline my cashback - if they say I didnt buy this insurance through quidco why am I still paying by direct debit for said insurance? Surely they could have "decided" earlier than six months. Now I have put in a claim and have been told it will probably take another six months! One year is really too long for what should be a straightforward transaction. As well as the fact it may even be denied then. Rest assured I will never use AA again if this is the case.

Hello susancoat, this is something that we would like to look into for you. Please email the details to chat@theaa.com including reference FOR35486. Regards, The AA

littlewren · 23 February 2013 at 11:59AM

Grrr I am so not happy with Quidco.

I wanted to buy something from QVC so I went via Quidco as I have done before, clicking on their link for QVC and being told in a pop up window that they had recorded my visit. I completed my purchase, received an e-mail and checked later to see if it had tracked - it hadn't.

I've just received an e-mail from Quidco saying:

We noticed you visited QVC via Quidco but didn't actually make a purchase. Nothing float your boat? Just window-shopping? Whatever the reason, we wanted to let you know that if you complete your purchase now you could be paid 5% cashback.

I made a purchase!

Mobeer · 23 February 2013 at 1:14PM

littelwren, I agree with you. I got a very similar email from Quidco in relation to affordable mobiles.

Sending an email to say that I did not complete a purchase when I actually did seems bizarre - it means the website visit was recorded (in order to get the email) but the transaction was not recorded? To me this makes no sense - either the transaction should track or there should be no record of any transaction.

andrea_louise · 24 February 2013 at 7:33AM

Hi Littlewren, Leanne,

I have also got a problem with qvc and quidco, my transaction tracked, last August 7th, bought an iPad for my birthday. Since then, nothing. Raised a support query on 19 January, and got the "if we need anymore info we will be in touch" since then nothing. And of course, there is no way to respond to the query you have already raised. Quite infuriating really. Also had 5 transactions last month declined within 24 hours of tracking. All cookies cleared prior to going through quidco. Think as soon as the outstanding transactions are either paid, or declined. Tcb and imutual will be the way to go.
I have noticed a distinct increase in delay and far more declined transactions since 2010.:-(

Kite2010 · 24 February 2013 at 2:32PM

littlewren wrote: »

Grrr I am so not happy with Quidco.

I wanted to buy something from QVC so I went via Quidco as I have done before, clicking on their link for QVC and being told in a pop up window that they had recorded my visit. I completed my purchase, received an e-mail and checked later to see if it had tracked - it hadn't.

I've just received an e-mail from Quidco saying:

We noticed you visited QVC via Quidco but didn't actually make a purchase. Nothing float your boat? Just window-shopping? Whatever the reason, we wanted to let you know that if you complete your purchase now you could be paid 5% cashback.

I made a purchase!

If nothing tracks after 3 days put a claim in.

Might be a few weeks before they pass the claim onto the retailer.

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