PC Specialist - any good?

onomatopoeia99 · 6 January 2017 at 9:23PM

We've had two PC's from them at work and no problems with either. Mine was the first and it's run fine for just over a year.

We used to build our own or buy Dells, but there's little saving on building yourself nowadays and Dell aren't as competitive as they used to be.

jema007 · 19 May 2017 at 11:16PM

Terrible experience regarding my repair!
The new keyboard would arrive in 1 week.. we are 4 weeks later and there is still no new keyboard. My laptop is now in repair for over 2,5 months!!

And now it is even impossible to login because the website is broken.

This is unacceptable!

UPDATE: Now they say "We have been in communication with our suppliers in an attempt to source a replacement Belgian Keyboard for your laptop. Unfortunately, there is no ETA for the KB at present & there is no sign of this changing I am afraid to say.

If you wish, we can switch the keyboard to a UK keyboard & have this changed and sent to you as soon as possible?"

After all those weeks waiting, are you being serious?

I want to add this horrible little story:

When I bought the laptop they told me that it was delivered at my address. Well I didn't see any postman or carrier at my door.. so what happened? the laptop arrived at totally different address. You know not even my neighbour but some random person in a totally different city accepted the package. !!!!!!?? Ofcourse pcspecialist had to verify this, which took weeks.. and then this laptop had to be returned first to pcspecialist before they would sent out my laptop. By that time I wasn't even living in the same country anymore. Can you imagine? And now this happened. I'm so done with them.

d0nkeyk0ng · 20 May 2017 at 6:09AM

Well looks like an old thread that's been dragged up.

As it happens, I bought my laptop from them in 2011. I also bought the gold standard warranty. The laptop was perfect but around 2013 starting developing issues with not powering on. Sometimes it would and sometimes it wouldn't. Contacted PCS who arranged a courier to pick up the laptop, kept it for about a week, and returned it. They couldn't replicate the fault either but the laptop's been fine since.

DCFC79 · 20 May 2017 at 8:32AM

jema007 wrote: »

Terrible experience regarding my repair!
The new keyboard would arrive in 1 week.. we are 4 weeks later and there is still no new keyboard. My laptop is now in repair for over 2,5 months!!

And now it is even impossible to login because the website is broken.

This is unacceptable!

UPDATE: Now they say "We have been in communication with our suppliers in an attempt to source a replacement Belgian Keyboard for your laptop. Unfortunately, there is no ETA for the KB at present & there is no sign of this changing I am afraid to say.

If you wish, we can switch the keyboard to a UK keyboard & have this changed and sent to you as soon as possible?"

After all those weeks waiting, are you being serious?

I want to add this horrible little story:

When I bought the laptop they told me that it was delivered at my address. Well I didn't see any postman or carrier at my door.. so what happened? the laptop arrived at totally different address. You know not even my neighbour but some random person in a totally different city accepted the package. !!!!!!?? Ofcourse pcspecialist had to verify this, which took weeks.. and then this laptop had to be returned first to pcspecialist before they would sent out my laptop. By that time I wasn't even living in the same country anymore. Can you imagine? And now this happened. I'm so done with them.

Would have been better off on the praise, vents and warnings board.

DavidP24 · 20 May 2017 at 11:08AM

santer wrote: »

" The whole process is currently taking around 8 to 10 working days for desktop computers and 7 to 9 working days for laptop computers from receipt of cleared funds until the computer arrives to you. "

http://pcspecialist.co.uk/contact-us/

IF you get free 0844 calls

0844 499 4000

UncleZen wrote: »

Call them, its the best way, the number is on their website.

Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.

spud17 · 20 May 2017 at 12:44PM

Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.

Read the date before going off on one!
That post is over 4 years old, things have moved on.

PC Specialist 0333 011 7000

debitcardmayhem · 20 May 2017 at 1:11PM

spud17 wrote: »

Read the date before going off on one!
That post is over 4 years old, things have moved on.

PC Specialist 0333 011 7000

Afternoon spud glad you are awake this weekend , surprised that people don't realise that thread is that old before launching into their tirades.some of course like the sound of their keyboards:cool:

onomatopoeia99 · 20 May 2017 at 1:21PM

DavidP24 wrote: »

Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.

Please look at the date of posts you are quoting before going off on a completely unfounded rant, as things have changed in the intervening four years.

Sigh.

childofbaahl · 21 May 2017 at 12:56PM

Since it's been brought back up - I've had 2 mid range PCs built by PCS in 2009 and 2012, each for roughly £700 and never had an issue. When I upgraded a few bits on the 2012 machine their CS helped me through the choices and was really helpful.

I would recommend them and will be using them again in a month for my 3rd machine.

PC Specialist - any good?

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