Topcashback Questions & Answers

TopCashBack_Company_Representative · 10 July 2017 at 12:47PM

Hey whist,

I will need to first locate your email to find out what has happened here and whether this is an issue with your account or the incorrect details being entered to access it.

Therefore, please email me at mse@topcashback.co.uk so I can help.

Best wishes,
Matt

molerat · 10 July 2017 at 4:16PM

Anyone else having Snap&Save problems ? Lately had a few failed and had to send the receipt image by email, a bit hit and miss. I was wondering if it was the quality of my pic or their end but today I have had one fail and one paid, the same receipt image uploaded for 2 purchases so it would seem it is a TCB problem.

B_M · 10 July 2017 at 7:15PM

molerat wrote: »

Anyone else having Snap&Save problems ?

Strangely, they seem to working OK now at my end and actually moving to payable quicker.
I put 2 receipts through over the weekend and so did my wife. Both accounts showing as payable this afternoon.
Strawberries and Elmlea for only 19p in total. They would have been free if I'd bought the smaller £1 packs of strawberries from Asda.
I very rarely use S&S, but this one was very good.

I did have issues with the Quidco ClickSnap (app) though. It did eventually show on my account, but slower with going to payable.

whist · 10 July 2017 at 8:41PM

Ive sent my details as requested Hope this is being investigated.

TopCashBack_Company_Representative · 11 July 2017 at 10:41AM

Hey everyone,

@molerat – I am sorry to hear if you have had to email in a couple of your receipts. There can be various reasons for this not coming through to us, please ensure the connection to the web is strong as a drop in connectivity may cause this.
@B_M - I’m pleased we could get this processed for you smoothly &#55357;&#56842;
@whist – I have looked into this and replied to your email, I hope that helps.

Best wishes,
Matt

whist · 11 July 2017 at 1:36PM

Thanks. I can now access my account and can see my cashback.

B_M · 12 July 2017 at 11:08AM

TopCashBack_Company_Representative wrote: »

@B_M - I’m pleased we could get this processed for you smoothly ��

Credit where credit is due.

A good promotion. More please.

Now though, if you could look at the slow paying Village Hotels?

Showing as a 'faster paying merchant', but slow at confirming. Although I understand what a 'faster paying merchant' means in the TCB world (pays within 2 weeks of being confirmed)*, members waiting a year or so (reviews) show why the 'faster paying merchant' tag can be a tad misleading.
My wife's account by the way - I can only afford Travelodge.

*

Definitely not from 'pending' to 'payable' with many 'faster paying' merchants.
But usually from 'confirmed' to 'payable'.

TopCashBack_Company_Representative · 12 July 2017 at 4:23PM

Hi everyone,

@whist - I am pleased we could help you get logged back in

@B_M - Thank you for your feedback about our faster paying system. The reason the arrow shows pending to payable is because it often does move straight from pending to payable but as you mention this can take 14 days in some cases.

In regards to the merchant you have questioned, they will not validate the transaction until the stay has been completed. This is to make sure you do not cancel your booking.

We'd be happy to look into this for your wife if she lets us know.

Best wishes,
Matt

B_M · 13 July 2017 at 8:47AM

TopCashBack_Company_Representative wrote: »

@B_M - Thank you for your feedback about our faster paying system. The reason the arrow shows pending to payable is because it often does move straight from pending to payable but as you mention this can take 14 days in some cases.

In regards to the merchant you have questioned, they will not validate the transaction until the stay has been completed. This is to make sure you do not cancel your booking.

We'd be happy to look into this for your wife if she lets us know.

Thanks Matt, the stay has been completed, but the booking was non-refundable anyway, so no need really to wait until we had stayed or not.
Booked in December 2016 and we'll just allow this to process naturally and see how 'fast' they pay.

Another good £2.50 promotion from you guys again though.
Keep up the good work.

TopCashBack_Company_Representative · 13 July 2017 at 12:44PM

Hey,

@B_M - No worries at all, I hope this progresses soon for you both and I am pleased you like the new £2.50 promotion we have running today and tomorrow

Best wishes,
Matt

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