Scottish Power underestimated my bill for two years and are now claiming £2000+

Hi,
The last time I updated my meter readings was September 2015. Around that time I switched to paying my bills by direct debit, automatically set to around £14.68 per month. Every quarter I'd receive an estimated bill of around £50 to £60 and the direct debit would automatically pay it off. No problem.

In April 2017 (last month) I was hit with a new estimated bill of £2331.50, I put in my meter readings and it brought it down to £2202.50. So, while it looks like I've been severely under paying my electricity bill, I can't help but feel I should have been made aware about this sooner! My monthly direct debit is now £300+ per month.

I called Scottish Power challenging them on back billing for more than 12-months but I was told this isn't a back-bill. Now I don't know what to do. :(

I was thinking about leaving Scottish Power for a better energy provider but now I've been locked in. Is there anything I can do about this? I know I should have put in my meter readings earlier but I can't help but feel I've been screwed here.

Any advice would be useful thanks - this a huge change to my outgoings.

Comments

  • matelodave
    matelodave Posts: 8,606 Forumite
    First Anniversary Name Dropper Photogenic First Post
    edited 26 May 2017 at 7:00AM
    The advice is to check you bills against meter readings and get them corrected or even better send in a reading once a month. Virtually everyone who doesn't bother to do this gets a nasty shock at some time when the meter does eventually get read. Just read all the other threads from those who feel hard done by

    You have not been screwed. Don't blame Scottish Power, they sents bills but you just didn't bother to check.There is no excuse for just accepting guesstimated bills and not doing something about it. Five minutes once a month or even once a quarter would have saved you all this grief.

    You'll just have to pay up and try a few energy saving measures to try reduce your ongoing consumption so you can pay it off a bit faster.
    Never under estimate the power of stupid people in large numbers
  • spiro
    spiro Posts: 6,403 Forumite
    Name Dropper First Post First Anniversary
    I don't know about Scottish Power but BG have a clause in their T&Cs that state you must submit meter readings twice a year, If customers complied with this obligation things like this would not happen. I'm sorry but you only have yourself to blame.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • Damn, okay well thanks for your help.
  • Have you checked if you can go onto a cheaper tariff with your supplier? Looking at the new DD figures I'm guessing they intend to claw back the shortfall over the next 12 months? Going forward take regular meter readings and submit them.

    If the increased DD is putting you in risk of defaulting on other bills, obligations etc a visit to CAB or Stepchange might help to assess if you can get the repayments to be made over a longer period at a lower rate.
  • footyguy
    footyguy Posts: 4,157 Forumite
    Combo Breaker First Post
    edited 26 May 2017 at 11:02AM
    shshshsh wrote: »
    Hi,
    The last time I updated my meter readings was September 2015. Around that time I switched to paying my bills by direct debit, automatically set to around £14.68 per month. Every quarter I'd receive an estimated bill of around £50 to £60 and the direct debit would automatically pay it off. No problem.

    In April 2017 (last month) I was hit with a new estimated bill of £2331.50, I put in my meter readings and it brought it down to £2202.50. So, while it looks like I've been severely under paying my electricity bill, I can't help but feel I should have been made aware about this sooner! My monthly direct debit is now £300+ per month.

    I called Scottish Power challenging them on back billing for more than 12-months but I was told this isn't a back-bill. Now I don't know what to do. :(

    I was thinking about leaving Scottish Power for a better energy provider but now I've been locked in. Is there anything I can do about this? I know I should have put in my meter readings earlier but I can't help but feel I've been screwed here.

    Any advice would be useful thanks - this a huge change to my outgoings.

    You have to pay for the energy you have consumed (actually the energy the meter has recorded as being consumed at the property)

    So first question would be how accurate is the estimated bil you have recently received?
    Presumably with a massive change in estimated consumption, the supplier had good reason to do this (just as a fairly recent meter reading being obtained, despite it not being so recent that it was used to bill you up to)

    The supplier won't allow you to leave them until you do pay what you owe.

    So pay up. Borrow the money if necessary if you really want to leave the supplier asap.

    Alternatively, the supplier will usually agree to you paying off the debt over the period it was created, in this case presumably 2 years.
    The advantage of this is that you efeftively have an interest free loan supplied by the supplier.
    However, expect the supplier to want you to pay monthly by DD whilst this amount is paid off (and you pay for ongoing consumption)
    A further advantage of this is that this is probably a cheaper alternative than the pay quarterly on receipt of bill tariff you are currently on.

    Either way, you need to contact your supplier and sort something out. If you remain with them, ensure you are on their best tariff for you.
  • superbigal36
    superbigal36 Posts: 734 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    £14.68 a month.
    That was me in a one bedroom flat in 1985
  • teddysmum
    teddysmum Posts: 9,471 Forumite
    First Anniversary Combo Breaker First Post
    £14.68 a month.
    That was me in a one bedroom flat in 1985



    Probably during warm weather when you were out for most of the day, too.
  • frugalmacdugal
    frugalmacdugal Posts: 10,077 Forumite
    Name Dropper First Post Photogenic First Anniversary
    Hi,
    £14.68 a month.

    yes, less than 50p a day seems a bargain.
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