Kitchen units fell off wall!

HB58 · 28 May 2017 at 5:49PM

We moved into a new (to us, it is actually 10 years old) flat 1 month ago. There was little storage so we had some more kitchen units and work surface fitted last week (Monday 22nd May).

We went with a company, 'B', that was recommended by a friend. Someone came out to measure up and discuss what we wanted. He contacted fitter and arranged a date. The first time we had any contact with the fitter, 'S', was when he turned up along with the guy from B on Monday morning. We paid S direct.

Today I heard an almighty crash and my husband swear and found all the new units had fallen off the wall :eek:

We are incredibly lucky that neither of us were hurt. Also that there is little damage other than to the units and work surface.#

Having looked at B's website today, they state that they only supply and 'recommend' a fitter. I would argue that they do rather more than 'recommend' as the first contact we had with S was on the morning of installation.

Of course, we cannot do anything until Tuesday. I suspect that B and S are going to try and pass the blame between them.

In your view, who does carry responsibility for this? The company B, or the fitter S?

Doozergirl · 28 May 2017 at 7:29PM

You paid S. Your contract is therefore with S.

Owain_Moneysaver · 28 May 2017 at 7:50PM

Not a legal answer to your problem, but kitchen unit hanging rail solves a lot of problems with inadequate wall fixings. (Especially as someone now has to put the units back up and the existing holes probably can't be reused.)

casper_g · 28 May 2017 at 9:03PM

The choice of and installation of wall fixings has nothing much to do with the manufacturer of the units. You paid the fitter, and your contractual relationship for the fitting of the units is with him.

HB58 · 28 May 2017 at 11:40PM

TBH, I don't care who sorts this - as long as someone does!

I_have_spoken · 29 May 2017 at 7:45AM

As you paid 'S' directly, it's the fitter you have the contract with.

moneyistooshorttomention · 29 May 2017 at 7:59AM

The firm and fitter both should have insurance cover against any problems he creates for customers. That is a "should" (rather than "will") - because there are some that will skimp and avoid having this cover - even though it's very cheap (think it's only around £60 per annum?).

If he has it - then the insurance company is likely to have an excess (probably £250) that he has to pay himself and they will cover the rest of the cost of putting this right.

Moss5 · 29 May 2017 at 1:51PM

http://www.screwfix.com/p/hylec-35-x-7-5mm-din-rail-1m/6461G?kpid=6461G&gclid=CjwKEAjwja_JBRD8idHpxaz0t3wSJAB4rXW5EGJPLXY7yJ61qmnq_uaKRZ6z2mfP5NLkwfFewWYOTxoCRwvw_wcB&gclsrc=aw.ds&dclid=CM_zz6iQldQCFcSHUQodbeoPBg
A cheaper alternative fixing rail.

tacpot12 · 29 May 2017 at 3:12PM

I definitely wouldn't use DIN rail for hanging kitchen cabinets. It's nearly half the thickness of the cabinet rail and will likely result in your cabinets falling off the wall again.

macman · 29 May 2017 at 8:37PM

You didn't say what type of wall it is? Partition or solid?

MisterP123 · 30 May 2017 at 10:58AM

If you bought a cabinet from B&Q, then put it on the wall yourself, with fittings you decided were correct for the application and it fell off said wall. Would you expect to complain to B&Q?

Kitchen units fell off wall!

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free