Struggling with debt? Ask a debt advisor a question

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  • Just a quick question, will paying extra this month off a debt affect my existing repayment agreement I have with a company? The company I am dealing with is Philips Collection Services. I'm looking to pay around £500 this month, but only if it won't affect my existing repayment agreement I have with them of £50 per month.
  • Hi, I am looking for advice. I dont know where to start but need help. I am so ashamed but realise that I need to deal with this now! I am hoping someone can help please. Thank you
  • mum2one
    mum2one Posts: 16,279 Forumite
    Xmas Saver!
    Hi moonbrown, youve taken the first step on the journey, and this may feel like a hard step, but what ever the debt is it can be sorted, and step change are so helpful, I'm sure James will be back tomorrow and be able to give you some more advice.

    What I would suggest inbetween time is get all your debts, your incomings and budget and fill in a debt rememdy (theres links in James post) and this would give you an idea of your options xx
    xx rip dad... we had our ups and downs but we’re always be family xx
  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    Tua wrote: »
    Hi ~

    I received a letter this morning informing me that there is still £355 outstanding on a NatWest credit card debt that I've been paying off since 2002. This debt has now been sold to a DCA called CapQuest.

    According to NatWest, CapQuest will instigate legal proceedings if I don't make them a repayment offer (and the legal proceedings will increase the debt).

    So I need to make an offer of a small monthly repayments ... please could you advise what is usually the smallest amount that a DCA would be willing to accept? I'm a pensioner, so my income consists of my state pension & the pension credit 'top up'. My home is mortgaged, and I have the usual gas/electric/water/grocery/buildings insurance/TV licence bills to pay. Generally I just about break even with my 'incomings and outgoings', so I don't have much money at all left each month to pay towards this old debt.

    Hi Tua,

    If you need all of your income to cover essential living costs then we would recommend, at least for the short term, making token payments of £1 per debt a month.

    To give yourself the best chance of having this sort of payment offer agreed with the debt collector I would recommend providing them with an income and expenditure budget sheet (we can help you prepare one of these).

    Obviously paying £1 a month won't bring the debt down very much, but covering living costs has to come first and debts should be paid only what's not needed for essentials. If the debt collectors doesn't agree you can just pay them £1 a month anyway, then your account will show you're trying to pay something towards the debt.

    Our online advice tool, Debt Remedy, (http://www.stepchange.org/msehelp) will help you put together a budget and provide you with template letters if you need them. It'll also look at other options available to deal with the debt.

    If you'd prefer to speak to an advisor you can give us a call (http://www.stepchange.org/Contactus.aspx) and we can put these things together for you.

    Hope this helps.

    James
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    mum2one wrote: »
    I just wanted to say a massive thank you to the staff in the call centre, I had to ring up due to a couple of changes, the lady was so helpful, its the 1st time I've used the follow up service, and there so helpful, and if anyone does ever need to ring, your in very safe hands x

    Great stuff. I've passed a message to the team to let them know their doing something right!
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    winka wrote: »
    just a bit of honest advice needed and will be greatly appreciated.

    as we all know everybody makes mistakes but will give u a quick rundown of mine.

    approx 4 year ago i was debt free with a credit of around 25k

    well me being me i decided to spend it when i was in trouble in and out of work etc etc.
    if i remember the detbs were as follows approx
    mbna 6500
    mbna 3500
    barclaycard 4000
    barclaycard 3500
    halifax 4000
    santander loan 2500 outstanding was 8000
    and a few store cards.

    since then i have made no payments on any of these cards and ignored all letters & numerous phonecalls.

    mbna 6500 have given me a ccj very recently which i have offered £50 per month as im only on £110 per week.

    but recenctly a family member has offered to help clear my debt due to inheritance of from a relative.

    apart from the CCJ the is around 20K outstanding.

    as you could imagine none of the original creditors now own these debts and receiveing letters of numerous companies wanting money.

    would i be right in asking the current companies writing to me for a copy of my CCA??

    My idea is to pay these debtors off with around 20% or 4K of the 20k but dont want to part if i dont have to.

    next question will this make them sweat (asking for CCA) and accept an offer as little as 20% for full & final settlement???

    any info will be greatly appreciated because after 4 years im getting sleepless night with the threat of bailiffs and currently being treated for stress off my doctor.

    thanks in advance

    Hi Winka,

    We only recommend requesting the original agreement for debts when you aren't sure if the debt is actually yours. It sounds like these are debts that you took out, it's just a matter of working out which debt collector relates to which original creditor - you can usually work this out from the reference numbers they use (they'll often quote the original reference on letters) or a quick phone call.

    One thing that usually helps with a full and final settlement offer is to have an up to date income and expenditure budget that shows you'll struggle to repay the debt in a reasonable timescale.

    You can put together a budget using our online system, Debt Remedy (http://www.stepchange.org/msehelp). It will also advise you on your options, though it sounds like clearing the debts would be the best outcome for you.

    20% is a fairly low percentage for a settlement offer but given that these debts have been hanging around for a while and they've not had much in the way of payments, you might find they are willing to negotiate.

    The important thing is to make sure any agreed settlement is confirmed in writing, so you can prove what's been discussed if ever you were chased for the balance of the debt.

    Hope this helps.

    James
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    Legs_11 wrote: »
    Hi there,

    I'm a reasonably recent Graduate of 24 who has racked up some superficial debt over the past couple of years just living beyond my means.

    Student loan aside as I'm not concerned about that, I have an overdraft of £1,250 which I live in, credit card debts of £1,000 and am running round in circles using multiple Pay Day lenders here and there as my job barely gives me enough money to live on after rent, repayments and charges.

    I decided to apply for a Natwest Graduate FlexiLoan with the hope that they will help me consolidate my debt and pay everything off to a manageable capacity month by month over the next year and a half. With my recently retired parents unable to bail me out any more, I'm already stressed and worried that things will get worse and spiral out of control as the industry I' work in means I'm not likely to earn much more for a good few years.

    My question is, that if I don't get accepted for this Graduate loan what are my other options? Who do you turn to when you should be old enough to know better but don't?

    Hello,

    We can help you if you're struggling with these debts. You're in the right place.

    If you're in a situation where you can't cover the payments on payday loans then it's best to get in touch with us and we can talk you through how best to approach dealing with the debts.

    The first thing to do is visit our online debt advice service Debt Remedy (http://www.stepchange.org/msehelp) to help you find a solution to your debt problem quickly.

    Debt Remedy will assist you in completing a financial statement with information on your household, employment, income, expenditure and debts. From this the service will automatically determine your options.

    To help you fill in the form, it’s best to gather together information about:
    • Your income
    • Your expenditure
    • The creditors you owe money to

    You’ll receive a downloadable advice booklet providing a tailored solution for you based on your current circumstances and advice on ways you may be able to improve your situation.

    If you’re not confident with computers or would like to speak to an advisor then you’re welcome to ring our Helpline on 0800 138 1111 (free including from mobiles). We’re open Monday to Friday 8am - 8pm and Saturdays 9am – 3pm.

    If you phone us it may be possible to refer you directly to a counsellor for immediate advice. Alternatively, we will arrange for an appointment to be booked at a time convenient for you.

    Also, if you're not able to pay the payday loans then it's best to cancel the payment arrangement. This blogpost talks you through it: http://moneyaware.co.uk/2012/07/how-to-cancel-a-continuous-payment-authority-cpa-on-a-payday-loan/.

    Hope this helps.

    James
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    Dandi1 wrote: »
    Just a quick question, will paying extra this month off a debt affect my existing repayment agreement I have with a company? The company I am dealing with is Philips Collection Services. I'm looking to pay around £500 this month, but only if it won't affect my existing repayment agreement I have with them of £50 per month.

    Hi Dandi,

    I can't see why it would cause any problems, they should just be pleased to be getting an extra one off payment. It would probably best to make a quick phone call to explain that you've got a little bit extra this month but will be returning to the standard arrangement the following month.

    All the best.

    James
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • StepChange_James
    StepChange_James Posts: 861 Organisation Representative
    moonbrown wrote: »
    Hi, I am looking for advice. I dont know where to start but need help. I am so ashamed but realise that I need to deal with this now! I am hoping someone can help please. Thank you

    Hi Moonbrown,

    Mum2one's advice is spot on. You shouldn't feel ashamed, anyone can get into difficulties with their finances. The good thing is that you're looking to do something about it.

    Here's the link to our online advice service Debt Remedy: http://www.stepchange.org/msehelp. If you'd prefer to speak to us you can give us a call (http://www.stepchange.org/Contactus.aspx) either way we'll give you personalised advice that's free and confidential.

    We also never judge people or their situations, we just want to help.

    Kind regards

    James
    I work as a debt advisor for StepChange Debt Charity (formerly CCCS) and have specific permission from Martin to post on these boards to try and help those in debt. Read more information on StepChange Debt Charity in the Debt Problems: What to do and where to get help article. If you find you're struggling with debt and you need further help try our online advice facility Debt Remedy

    If money worries are keeping you awake, read Paul's success story at Need to Sleep

  • Hi,

    Never posted on here but I feel I have to comment on this.

    Just so you know, I am a 46 year old (now) single mum with 3 kids. I found myself in trouble when my husband left. !!!!less bas***d left, went bankrupt and I haven't heard from him since, one piece of good news I suppose lol. Anyway, due to my job, even though I'm not a homeowner and have no assets I couldn't really go bankrupt, so I approached CCCS for help. That's what the forums say, that's what my employer at the time said. Being reasonably bright about financial statements, I had worked out my own disposable income to be around £200 ish on about £30,000 debt, most in joint names. What was it I said about being bright? Anyway, I spoke to CCCS fully expecting an IVA recommendation at around £200 per month. Let me tell you that my eyes were opened that day. Not only did they not bother discussing an IVA with me at all, they said it was BR or DMP, they then expected me to pay £300 per month on a DMP. No way could I afford that, but they didn't care, their attitude was pay as much as you can. They insisted I should knock both my childcare and petrol down, even though without enough to pay then I couldn't have worked anyway. Laughingly, they gave me the spiel about their plans being paid for by creditors, hinting that it didn't matter what I paid as it made no difference to them. I have since learned that they are paid a %, so the more you pay, the more they earn.

    Anyway, I approached a well known IP for an IVA, who was horrified by the way, and I entered into one at £180 per month. I kept all of this from everyone, until my brother found out. I can't say I found the IVA easy, but £180 was a hell of a lot better than the £300 that CCCS wanted. My brother, bless, funded a full and final settlement 2 and a half years in and I am now debt free.

    Anyway, all of this really is background to now. I work for a very large creditor (which is why I never wanted bankruptcy) who doesn't refer leads to CCCS and never will. My employers view them as sanitised debt collectors, who are a law unto themselves. I was given, this week, a copy of the latest Credit Today magazine, circulated primarily amongst the credit industry. I don't think you can buy it in the shops. The centre page spread is a huge advert for CCCS, boasting about how they are going to help many more people in debt. This is not going to come from ever more creditor referrals, but from massive advertising on TV, Press and internet. Where is this money coming from? Is it the millions in cash that they sit on perhaps? Let me quote a couple of lines from an advert that no ordinary man in the street/on the internet will ever see, as they will not dare publish it a newspaper,

    "For those in debt distress, that means a more caring and considered approach to their problems. For UK creditors, it means the best possible help and advice for your customers. And, importantly, more debt repaid."

    "With our debt management plans, all money repaid goes towards clearing the debt, None goes to us, Last year, we repaid over £312 Million to UK creditors. By referring customers to us, not the commercial sector, you're assured of better rates of debt recovery."

    "Call us now to find out more on **** *** ****. If you'd like to know more about how we can help your customers overcome debt problems, and manage their debt repayments, contact us now."

    This is an advert aimed solely at those creditors that do not refer directly. It blows away completely any lingering hint of impartiality that CCCS claim to have. They mention no ther solution than DMP, and are promising creditors a better return. Why? so they can earn more commission. It stinks. CCCS receive, I believe, around an 11% "dividend" or "donation" on what they collect. Meaning nigh on £3 Million per month in fees. Why on earth would they recommend anything other than DMP? And GD2 is right BTW, CCCS WILL turn you away, though they may say they won't. Search this whole forum for people who have written that they were refused help from CCCS, there are hundreds on here. Or, search for those that were advised DMP when it will take 10, 20, 30 years or more. Probably thousands.

    Mat, and the others, may believe what they are fed, but the reality is so much different. I have always said that actions speak much louder than words, and my advice to anyone would be to speak to Payplan, CAB, National Debtline. Anyone but CCCS.

    If you want to pay your creditors as much as you can then do it direct, don't let these money grabbers earn their commission. Maybe, as more people (and creditors who pass them 10,000 leads per week)are cottoning on to them, that is why they are going tobe directly advertising at,great expense,to replace the captured market monopoly that they have hitherto enjoyed. Maybe that is why this "debt myth" thread has appeared. The only debt myth here is that CCCS is impartial.
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