MyCSP-Are Pensions being paid on time?

My payment was due on September 13th but despite 2 calls to CSP nothing as yet. I was on holiday overseas when I noticed so called them to find out what is going on. I have just received my mobile phone bill. As no payment received phoned again a week later. Same story which is that 1000's of pension accounts were suspended when responsibility was transferred from Capita. Telephoned again this week, back in UK by now, and it seems along with large numbers of pensioners relying on these payments I just have to wait. No proactive approach from CSP, no letter, no response or acknowledgement to emails, no telephone responses, no interim payment. Nothing. I'm now having to transfer money out of savings and I'm not optimistic that Octobers payment will be on time. A formal complaint will be sent tomorrow asking for compensation. Come on CSP this is no way to treat your customers.

Yes I will contact the pension assistance organisation today. Sending a copy of the complaint letter to my MP is a good idea - thanks. I'm surprised the media has not picked up on this if it is as widespread as CSP imply. Checked my bank account this morning and still no payment.

I sent my pension claim forms to Capita in early June for a pension due for payment in early October. Capita did not correspond and I only found out in late August from MyCSP that MyCSP were taking over pension payments in September. I've been checking with MyCSP every couple of days whether they are going to pay my lump sum on time.They won't give me a date but assure me the backlog of lump sum payments is being dealt with as a priority. It seems the handover over from Capita to MyCSP has been mismanaged and insufficient staff have been assigned to handle the case work. I've already lodged an informal complaint for lack of progress and poor communications. If the payment date is missed, I'll lodge a formal Stage 1 IDR complaint, send a letter to MyCSP's Managing Director and refer the issue to my MP requesting the Cabinet Office investigate what's gone wrong. I'll also be claiming compensation for each day the payment is late.

drewstew wrote: »

Oh, and by the way, still no sign of the "letter in the post"

Maybe it is a choice between getting the payment (sometime) or getting a letter saying it will be late, sorry, and this has made it even later.

Sometimes it is dead easy to mail everyone involved, other times it is not. It would also depend on when (if ever) someone has actually put their head above the parapet and said "we can't do it by then". Project managers generally don't want to hear bad news even though when it is "official" they always say "why didn't you tell me".