STWA won't accept complaints by email?

Kernel_Sanders · 7 December 2016 at 2:07AM

I want to make a complaint to Severn Trent about billing, but here it just gives a number to ring them. I want this to be counted as a complaint, instead of leaving that aspect to the discretion of the CA answering the phone.

Robin9 · 7 December 2016 at 5:59AM

Have you tried their on -line form.

Stwa.co.uk

Cardew · 7 December 2016 at 2:22PM

http://severntrentwater.custhelp.com/app/ask

Kernel_Sanders · 7 December 2016 at 8:58PM

Robin9 wrote: »

Have you tried their on -line form.

Stwa.co.uk

What a dumb answer! You've just made up a URL and haven't even looked to see if there's an online complaint form.

Cardew wrote: »

http://severntrentwater.custhelp.com/app/ask

I want this to be counted as a complaint as I think STWA's official number will be much lower than it should be.

footyguy · 7 December 2016 at 11:12PM

Kernel_Sanders wrote: »

I want to make a complaint to Severn Trent about billing, but here it just gives a number to ring them. I want this to be counted as a complaint, instead of leaving that aspect to the discretion of the CA answering the phone.

Here's their complaint procedure
https://s3-eu-west-1.amazonaws.com/media.aws.stwater.co.uk/upload/pdf/Severn%20Trent%20Complaints%20Procedure.pdf

And it gives the option of emailing them at: customercare@severntrent.co.uk

STWA won't accept complaints by email?

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