BT broadband Haggling thread

csgohan4 · 10 July 2017 at 1:15PM

Couldn't find this which is similar to the Sky ones,

Have you had success in haggling towards the end of your fibre or broadband deals? and how good were they? Cheers in advance

shaggy · 11 July 2017 at 4:45PM

i'm in the process of about to haggle for a better deal with BT soon. I dont believe they offer great retention deals - in which case hunt out someone else like Sky or PlusNet and comeback to BT next year and get £100+ topped up debit card and quidco cashback etc

JJ_Egan · 11 July 2017 at 5:26PM

csgohan4 wrote: »

Have you had success in haggling towards the end of your fibre or broadband deals? and how good were they? Cheers in advance

YES last three years each new contract was less than the last one .
But i did not haggle just informed them i was leaving in 30 days and waited for an offer .
Refused first offer and waited then retention's called with an acceptable offer .

http://forums.moneysavingexpert.com/showthread.php?t=5310749&highlight=bt+haggling

http://forums.moneysavingexpert.com/search.php?searchid=172969301

adammday · 14 July 2017 at 1:26AM

I have attempted to haggle with BT twice over the last two days on behalf of my elderly parents. They've offered a £3 discount on £42 pm. Sky offering £18.99 for 12 months with £75 prepaid card. No brainer, but BT will not let them keep the same number. The stress and inconvenience of changing their number isn't fair on elderly people or anyone for that fact. Anyone experienced this and got round it? Another large arrogant organisation rewarding shareholders rather than loyal customers. Doesn't seem fair and a potential Ofcom issue?

shaggy · 14 July 2017 at 7:34AM

adammday wrote: »

I have attempted to haggle with BT twice over the last two days on behalf of my elderly parents. They've offered a £3 discount on £42 pm. Sky offering £18.99 for 12 months with £75 prepaid card. No brainer, but BT will not let them keep the same number. The stress and inconvenience of changing their number isn't fair on elderly people or anyone for that fact. Anyone experienced this and got round it? Another large arrogant organisation rewarding shareholders rather than loyal customers. Doesn't seem fair and a potential Ofcom issue?

Possibly an ofcom issue. I'm surprised about the number. I managed to change from Sky to bt and kept the number . Why can't it be done in reverse ?

mac.d · 14 July 2017 at 1:23PM

adammday wrote: »

I have attempted to haggle with BT twice over the last two days on behalf of my elderly parents. They've offered a £3 discount on £42 pm. Sky offering £18.99 for 12 months with £75 prepaid card. No brainer, but BT will not let them keep the same number. The stress and inconvenience of changing their number isn't fair on elderly people or anyone for that fact. Anyone experienced this and got round it? Another large arrogant organisation rewarding shareholders rather than loyal customers. Doesn't seem fair and a potential Ofcom issue?

If you switch from BT to Sky it's Sky who you do the switch with (its known as 'gaining provider led process') and that's who you ask to keep your existing number. Not sure why BT would be telling you they can't keep their number?

See:
Ofcom: Switching landline

uSwitch: How to Switch Broadband
Can I keep my landline phone number if I switch providers?

You can always contact Sky and ask them.
Also, just phone up BT and tell them you are leaving because you can get Sky for £19. You are giving them one last call to see if they can offer you anything, otherwise you are leaving. Don't cancel, just tell them you are leaving and then arrange your new deal with Sky if BT don't offer you anything.

loulou41 · 4 August 2017 at 12:30PM

Anybody on this forum managed to get a discount when the special offer ends? It is very tempting to switch but after 12 months the price more than double, I would like to stay with BT for their BT sports channel at a discount price but not prepared to pay line rental and bb at £40.99 as am paying £25.49 now. I do not want the hassle of switching every year Thanks

SeduLOUs · 4 August 2017 at 12:33PM

My dad just bought BT Sport at half price via Groupon.

It's worth trying to haggle but don't be afraid to switch if it doesn't work and the overall cost is higher than what you can get somewhere else.

Do your research and tell them how much you will pay per month if you move - this might help negotiations.

Sun-Is-Fun · 4 August 2017 at 9:32PM

I have always found haggling with BT hard work.

Generally, the only way to get the best deals is to swap companies each year. Go through cashback sites when ordering as well to get more £.

JJ_Egan · 5 August 2017 at 10:07AM

Whereas i find the threat of leaving BT always works and i end up paying less than current year .Threat i use is to have actual facts as to competitors >Phone BT and if they don't deal then say i am reserving the right to cancel within 30 days . Retention's come back with an offer a week or two later .

BT broadband Haggling thread

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