Helping a friend

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Orville
Orville Posts: 1,900 Forumite
First Anniversary Combo Breaker First Post PPI Party Pooper
edited 5 November 2017 at 1:57PM in Reclaim PPI & other insurance
Hi.

Helping a friend.

I won't go into to much detail but a friend is going through a messy situation with an ex.

We think the other person may have done a PPI claim on their joint accounts and not informed them they were entitled to half of any payout.

So I have said to my friend to do their own one and see if they come back saying one has been done.

They had various loans, cards etc years ago now with the old Abbey National which I believe now comes under Santander.

I have been asked to help as I indeed had my own successful claim through Lloyds a few years ago now.

My one was pretty straightforward in the end so wasn't too much hassle doing it.

I am though after some advice on what paperwork I need to get my friend to sign to give me permission to do the claim.

Can you guys help please.

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  • -taff
    -taff Posts: 14,504 Forumite
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    Get them to fill in an online complaint. No need for a letter of authority for that.
    Shampoo? No thanks, I'll have real poo...
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Orville wrote: »
    I am though after some advice on what paperwork I need to get my friend to sign to give me permission to do the claim.
    Are you charging your "friend" a fee?:eek:
    If not, just write a complaint letter and get your friend to sign it.

    Why would you want a Letter Of Authority to complain on their behalf?
  • Orville
    Orville Posts: 1,900 Forumite
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    Why would I charge a friend a fee?.

    I wasn't aware these complaint letters could be done.

    When I did mine, I got them to send me all my paperwork from years gone by first so I could check for myself what was on there prior to putting in a claim.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Orville wrote: »
    Why would I charge a friend a fee?.
    So why do you need a Letter Of Authority? Why do you think you need to complain on behalf of your friend?

    Just help him/her compose a compelling complaint and then let the Bank deal with it.
    Orville wrote: »
    When I did mine, I got them to send me all my paperwork from years gone by first so I could check for myself what was on there prior .
    Your friend can do this too. He just makes the request and you can check it with him.
  • Orville
    Orville Posts: 1,900 Forumite
    First Anniversary Combo Breaker First Post PPI Party Pooper
    edited 6 November 2017 at 1:08PM
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    (Text removed by MSE Forum Team)

    Once again thank you to taff.
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