y-cam homemonitor ending free cloud recording

ballyblack · 4 December 2017 at 4:55PM

I take it you didn't purchase from Amazon?

plunet · 4 December 2017 at 5:25PM

I've got a feeling that submitting a claim to MCOL (Money Claim Online, used to be the small claims court) might be the way forward. But what would I claim for....

The cost of the cameras.... not that useful to me.... and I could probably get that back from Amazon.
The cost of the cloud storage - but for how many years?
The cost of competing but equivalent products and their cloud service - for a number years.

Decisions decisions...

Money_Martian · 4 December 2017 at 5:34PM

I’m more concerned with recovering the cost of the electricians installation and now replacement, far more than the cameras themselves.

Andywest · 4 December 2017 at 5:38PM

Packaging not always covered by ASA so any adverts relating to free forever related promise would be excellent.. i have internal manuals stating free... and their recent emails.
:T

plunet · 4 December 2017 at 5:52PM

Money_Martian wrote: »

I’m more concerned with recovering the cost of the electricians installation and now replacement, far more than the cameras themselves.

Ah, good point.
And a couple of hours for me to reinstall cameras if I move to a competitor.

plunet · 4 December 2017 at 6:30PM

Andywest wrote: »

Packaging not always covered by ASA so any adverts relating to free forever related promise would be excellent.. i have internal manuals stating free... and their recent emails.
:T

Their blog is a useful place to start... it seems that at least some of these articles were seemingly tied to promotional material or email campaigns.

Why Y-Cam

Y-cam Cloud Cameras vs IP Cameras

Y-cam Evo HD Wi-Fi Motion Activated Cloud Security Camera coming June 29!

And a google image search found this one hosted at DIY Security Cameras but is probably manufacturer supplied by Y-Cam

and this image hosted on Amazon, probbaly linked to their online sales

This one on Vesternet

This one linked from Dailymotion

iDragon · 4 December 2017 at 7:18PM

Very much same reply I got, they can certainly have it back if they really want to pay for the postage!, mine's having to go quite far, as I've moved overseas since buying it..

Money_Martian · 4 December 2017 at 8:03PM

So far Amazon have fully refunded one (2015), given me a 30 voucher for an older one (2014).

One I have bought via Amazon market place from Y-cam themselves has not had a reply from my refund request but it was bought 2013.

Why oh why are they charging existing customers, they should of honoured the agreement but charged new purchases a subscription if they can’t continue.

Cloud storage for the low quality clips they use can’t be that much, how much can people get free now via Dropbox, google drive, one drive, iCloud etc etc? Storage is cheap, customers good will certainly isn’t.

ballyblack · 4 December 2017 at 8:19PM

Another point if they had reduced the 7days to say 48 hrs or even 24 hrs (it is easy to download clips) I would have understood, but no free storage whatsoever after selling that package with the camera is unacceptable

ballyblack · 5 December 2017 at 10:24AM

Ycam has responded to some angry comments on Facebook spawning plenty of more critical comments.
a fiasco of their own making

https://www.facebook.com/pg/YcamHomeMonitor/posts/?ref=page_internal

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y-cam homemonitor ending free cloud recording

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