Wye Valley Visitor Centre - ParkingEye

Here is the appeal based on the lack of grace period, can someone let me know if this looks ok and if to add anything else, cheers...................

I am the registered keeper and I am appealing this parking charge from ParkingEye at Wye Valley Visitor Centre Car Park because:
No period of grace given for the driver to read the signs within the car park and pay for ticket and no grace period was given for the group to safely exit the car park afterwards.
The BPA Code of Practice (13.2) states that parking operators "should allow the driver a reasonable ‘grace period’ in which to decide if they are going to stay or go. If the driver is on your land without permission, you should still allow them a grace period to read your signs and leave before you take enforcement action." In addition, the BPA Code of Practice (13.4) states that the parking operators “should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.”

The driver of the car at the time was captured by ANPR cameras driving in to the car park at 10.22:52 and driving out at 14:37:42 on the same date. Total time from driving in the main gate and exiting was 4 Hours 14 mins. The driver paid for 4 hours parking as seen on the receipt in ‘Doc. 1’.
After entering the car park the driver parked in an almost empty car park, there seemed to be noone around and the main visitor reception was closed. It was not apparent that anything was open. Only after a few minutes did they find the Butterfly Zoo was open and after making sure everything would open and available to visit, they were told where to purchase a ticket. There is only one machine in the car park to pay and it is not signposted at all, it is very hard to find especially if, like the driver, you had never visited before (see picture 2 of machine in far corner of car park from where they parked (also see closed main building as it was on the day in question). The driver purchased their ticket at 10:31 a mere 7 minutes after entering the main gate. There are no signs or barriers at the main gate to let you know any of the parking rules or time (see photo 1) and the first sign only says ‘to pay at machine’ and is a long way into the car park high up a poll. There is nothing to let you know that time you entered the gate and nothing to say you have been photographed on entry and time will start and end from when you pass the main gate, not when you actually park or have decided to stay. I believe that the 7 minutes it took to work out if they were going to park, if the attraction was open, read the rules and signs regarding parking and purchase the ticket to be completely ‘reasonable’.

Later that day the driver exited the main gate at 14:37 less than 7 minutes after the paid time had ended at 14:31. When returning to their car within the 4 hours, as they were in a large group of seven people, which included a young girl and a 74 year old parent, they took a while to get ready to leave and also the 74 year old needed help to visit the lavatories. The car park and attraction was now very busy, being Easter Sunday, and there was a wait for the toilets and also a queue of cars to exit the car park. An addition 7 minutes is not an unreasonable time to safely get ready and leave the car park and is well below the minimum 10 minutes allowed as a grace period as set out in the BPA code of practice.

It is very clear from the evidence that ParkingEye have failed to uphold the minimum grace periods as set out in the BPA Code of Practice as the total time in the carpark exceeded the paid period in total by only 14 minutes (7 minutes prior to purchasing a ticket, and 7 minutes after the parking period had ended).

Therefore it is respectfully requested that this parking charge request appeal be upheld.