Check what you buy in TKMaxx

JanetsPlanet · 20 October 2017 at 8:55PM

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Bought a cardigan in TKMaxx with a designer label in Carina Ricci!! (Never heard of them).On arriving home and checking washing instructions noticed on label inside cardigan 'sainsburys careline' with tel nbr! Called nbr and got sainsburys customer service. After explaining about the cardigan advisor said TKMaxx should not be selling any clothing with sainsburys label on. Was advised to take photos and send to customer service, I was also given an Enq nbr. Ive done this twice and had confirmation of receipt of my email and no more, that was over a week ago..so much for Sainsburys customer service. So be warned if you shop in TKMaxx check the labels inside. Item was even being sold at a higher price! Whats strange is why would a customer change labels in a TU item to a supposed designer one? So makes you wonder what really goes on. Maybe thats why Sainsburys have'nt responded to my emails!

hollydays · 20 October 2017 at 9:23PM

It just looks like this cheap Italian stuff you can buy that’s usually hand wash only .

cajef · 20 October 2017 at 9:24PM

Duplicate thread already seven posts here:-

http://forums.moneysavingexpert.com/showthread.php?t=5731130

JanetsPlanet · 20 October 2017 at 9:29PM

I no duplicate thread, posted in wrong category, just want to make people aware of what their buying.

DCFC79 · 20 October 2017 at 10:26PM

JanetsPlanet wrote: »

I no duplicate thread, posted in wrong category, just want to make people aware of what their buying.

Only need to post it once.

boo_star · 21 October 2017 at 5:21AM

You bought a cardigan, got a cardigan.

I appreciate the fact that you were duped, but most people know their “designer names” and Carina Ricci isn’t one of them.

peachyprice · 21 October 2017 at 9:28AM

I'll post the same as I have on your other thread, in case you're not reading the replies there:

I'm not sure what you expect Sainsbury's Customer Service to do. You aren't their customer, your TKMaxx's customer. Other than thanking you for letting them know what were you expecting them to do for you?

I think you're being very unfair to Sainsbury's, you should be pursuing TK Maxx for not cutting out all the labels properly, who probably won't give a hoot. They buy rejects and rebrand them, it's how they make their money.

JanetsPlanet · 21 October 2017 at 11:40AM

I only phoned sainsburys to make them aware, it was the advisor that said to email. I dont expect sainsburys to do anything I no its not their fault. But it does highlight that if you do have an issue/complaint or whatever their email service is not up to scratch. As for TKMaxx I am aware how they work but there is still people out there not aware and no I wouldnt class carina ricci as a designer brand, never heard of it.

pattycake · 21 October 2017 at 12:03PM

What did you pay for the cardie? Are you happy with the price and quality? If so, what does it matter if it’s from Sainsbury’s or has a label you’ve never heard from?

Personally, if find Tu clothing to be good quality at an excellent price but then I buy it in Sainsbury’s!

paddyrg · 21 October 2017 at 1:35PM

TK Maxx have a lot (like 100+) of phantom/soundalike brands owned by the master company, and these make up the bulk of their sales. They also license designs from designers and re-cut them cheaper to look similar but to a lower spec. Let's face it, there are not enough genuine surplus designer clothes in the world to fill a single TK Maxx, let alone their international empire, so they have to invent designers and make new stock under license just to create enough stock to get you through the door.

Haylescom · 21 October 2017 at 1:54PM

As an additional point, I've always found Sainsburys go out of their way to make up for their own mistakes, not sure this is a reflection on their service really.

Check what you buy in TKMaxx

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