Thomson holiday complaint help please

Good morning,

I am recently back from Dom Rep 2 week holiday 2 adults 2 kids, encountered building works/ closures for the full second week whilst there, a letter posted under room door from management advising that Thomson would have made us aware before travel and they didn't. I sent an email as soon as returned to the uk which stated the following:

2 week holiday, resort package gives use of all 3 resorts amenities, palace bavaro and punta Cana, perfect for us as a shallow waterpark in palace section, my 12 year old doesn't swim. A note posted under our door stating that first choice would have made us aware before travel of pool closure restaraunt closures etc. No notification was given, not even a chance to change hotel etc. Waterpark pool closed, completely emptied actually, 1 of the buffet restaurants was closed, also the beach bar and food facilities nearest to us closed down, not just closed down it was dismantled to a concrete slab, again no notification apart from the not under door the night before from the hotel advising of the closures and stating that first choice/Thomson made their customers aware, you didn't. I did not pay nearly 6000 for a holiday not to have full use of the facilities I paid for. As stated waterpark pool a bonus for us as my one daughter does not swim. Also don't appreciate lying on the beach listening to banging and drilling etc, again prior notice from yourselves possibly would have given us an option to switch accommodation. Not the fault of hotel staff, this is a holiday sold to us by yourselves. I am looking to be fairly compensated for the disruption to my families holiday and would appreciate correspondence as to why we were not informed. Photographs video footage and a copy of the letter posted under my door available on request.

After 4 weeks I received this response yesterday:

Thank you for contacting us regarding your recent holiday to Punta Cana. [/table]As part of a specialised team, fully trained to investigate and respond to any correspondence addressed to our Board of Directors, I have been asked to review your case today.I have now taken the time to read through your email and note all the points you have raised. I can fully appreciate how distressing it must have been to find that building work was taking place near to the Grand Palladium Bavaro. I would like to reassure you that we do take customer feedback very seriously and do our utmost to rectify and prevent any further problems for future customers. We will therefore make your comments known to the relevant members of staff both here and overseas.As we say in our brochures, while we have no direct control over building development in overseas resorts, we certainly do our very best to keep customers updated with any information we get about local projects. However, things can often change very quickly and it can be difficult to predict how troublesome any particular construction work is going to be. I do assure you that we would never withhold any information from our customers. We see it as our job to do everything possible to provide you with an enjoyable, trouble-free holiday. However, no matter how many precautionary measures we take, there will always be some eventualities that are beyond our immediate control. Therefore, I am sorry we are unable to agree to compensation.Thank you once again for writing to us, as feedback from our customers’ is invaluable to future planning and monitoring existing holidays.

To say I am unhappy is an understatement, week 2 disputed of my holiday and they don't want to know. The highlight of our holiday was the waterpark pool, which was closed for the full second week. We weren't made aware of any of the works going on. Just wondering if anyone can help me.

I have spent no less than 40,000 on holidays with this company over the last 20 years, including my wedding overseas I am not willing to take this reply without a fight (if I have one). Thanks