Virgin help please

Hi all just wondering where I stand, I ordered Virgin big kahuna and Was told will be set up on Tuesday 29th today, I took a day off work as they told me between 12-5 so today I ring them just to confirm as they said they will send me a text the morning or night before to which they have told me it is booked for tomorrow Wednesday! The woman I spoke to we had arranged Tuesday but they are adamant nothing has been changed and Wednesday was the date all along, i refute this I asked them to please let me speak to the woman who I was originally speak to as I know it's all logged due to previous dealings with them, they told me they will call me back just wondering if I have to take another day off work even though I have taken today off and the woman I spoke to clarify that Tuesday was the date, may I get something knocked off or what or am I supposed to take it on the chin any help appreciated thanks

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